Front Desk Operator
MaxBet
Total years of experience :11 years, 6 Months
Greet and welcome guests, providing information on facilities,
promotions, and gaming options.
Perform accurate and secure financial transactions, including cash
exchanges, and chip purchases.
Address and resolve customer concerns, disputes, or complaints in
professional manner.
Collaborate with security personnel to identify and address suspicious
or prohibited activities.
Verified documentation and work order requirements.
Work collaboratively with fellow Desk Operators, floor managers, and
staff for efficient operations.
Attend to specific guest's requests ensuring efficient and proactive service.
Handle guest concerns and react quickly to resolve complaints.
Attend regularly scheduled departmental meeting.
Lead and supervise Guest Services team while ensuring all service standards are followed.
Maintained safe and clean reception area by complying with procedures, rules, and regulations.
Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
Optimized customer experience by ensuring meticulous reception appearance and constant staff presence.
Delivered front of house duties with warm and professional manner.
Answered and helped resolve enquiries from clients, vendors and general public.
Answering or referring inquiries to concerned individual or department.
Reduced waiting times through effective time and resource management.
Performed other clerical and administrative duties such as reports writing, filing, photocopying, faxing etc.
Coordinated with inventory control to determine purchasing needs with high degree of accuracy.
Minimised customer complaints by verifying procured items met required quality standards.
Accurately anticipated future customer demand through predictive analysis of historical data.
Mentored and motivated junior procurement staff to consistently meet and exceed department KPIs.
Directed daily operations to achieve maximum output and reduce costs.
Provide assistance to guests regarding slot machine operation,
payouts, and general inquiries.
Operate and monitor slot machines, ensuring they are functioning
properly and addressing any technical issues promptly.
Maintain a vigilant presence to ensure the security of the slot machine
area, reporting any suspicious activities.
Develop and implement strategic plans to enhance overall operations
and growth of tennis coach club.
Work closely with executive team to define organizational goals,
priorities, and long-term objectives.
Lead and manage team of coaches, administrative staff, and support
personnel.
Foster positive and collaborative work environment, promoting
teamwork and professional development.
Develop, monitor, and manage club's budget, allocating resources
efficiently to achieve financial goals.
Final thesis "Organization and technology in the hotel industry"
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