Engineer Information Communication Technologies
Shiekan Insurance & Reinsurance Co. Ltd
Total years of experience :7 years, 3 Months
Working with my team of IT professionals providing the:-
• Problem Management Role to small & medium Business with Service desk (L1 & L2) & Incident Management.
• Provide Systems Integration Solutions & Problem Solving Skills.
• Generating System environment statistics reports (CPU, Memory, disk space, utilization) that help in fine-tuning and dimensioning (KPIs).
• Using statistics to gather, sort and analysis the Daily, weekly and monthly KPIs and construct reporting tasks.
• Undergo project’s Implementations with skills in Planning, Designing Dimensioning & Delivering (PDCA Cycle).
System Administrator & Project Implemented for:-
• Windows Servers 2003 2008 & 2012.
• Active Directory DNS DHCP Servers.
• Windows Server Update Services WSUS
• Microsoft Exchange 2003 Server.
• Microsoft ISA 2006 Server.
• LAN WAN Wlan VPN VoIP
• Data Base My SQL & Microsoft SQL Server.
• Microsoft SharePoint server 2007.
• Office SIP Server PBX, VoIP & Instant Messaging.
• ERP System, Reporting, Operation & Maintenance.
Experienced with:-
• Operation Systems Ms DOS Windows 8, 7, Vista, XP, 2000, NT, Me, 9X RedHat Linux & Mac OS X.
• UNIX Operations.
• Microsoft Visio.
• Microsoft InfoPath.
• Microsoft SharePoint.
• Group Policy Management.
Responsible for Managing ERP system (SQL Database).
Network Administrator, Troubleshooting PCs & LAN.
Service Management.
Training staff for Basic network operation & New Technology.
Continual service improvement based on feed back from users .
Providing the best Sharing & collaborative environment for teams .
Network Administrator and Service Disk , Routine maintenance job for the IT infrastructure .
Work as a remittance employee when no IT required.
