TELESALES MANAGER
AZIZI DEVELOPMENTS
Total years of experience :10 years, 4 Months
Recruit, train, motivate telesales force to ensure achievements of service level metrics.
➢ Evaluate team performance and identify areas to improve through CRM system .
➢ Analyse, monitor and track record for digital and campaign leads assigned and reconcile
with marketing team to ensure accuracy.
➢ Provide daily reports to higher management reflecting department performance and
achievements against KPI’s.
➢ Effectively manage day to day attendance tracking, policy adherence, escalation resolution,
and performance issues.
➢ Monitor and scrutinize staff calls on daily basis for quality assurance.
➢ Suggest best practices and drive business through cold calling model.
➢ Maintain updated knowledge on market dynamics in a receptive sector.
Receiving inbound calls for providing service and product Information
➢ Dealing with issues pertaining to customer account balances
➢ Cross selling Auto insurance, Credit Card, Personal Loan and Easy payment plans
➢ Providing assistance related to Internet Banking for the Corporate/Retail customers
➢ Generate tickets for problems that cannot be resolved over the phone
➢ Recorded details of various transactions in database, back log and timesheet
➢ Preparing the Monthly MIS & reporting it to the line Manager
Achieve monthly targets assigned by the management.
➢ Attend walk-in customers, handling inquiries and complaints.
➢ Provide solution packages and offer services based on each customer needs.
➢ Adhere compliance and group code of conduct.
MINISTRY of
Provide outstanding customer service to improve customer satisfaction and relationship.
➢ Handle and resolve customer complaints/inquiries in a timely manner.
➢ Prepare presenations, monthly and daily reports.
➢ Manage incoming/ outgoing coresspondence.
➢ Prepare quotations and sales reports.
➢ Maintain customer database.
WORKSHOPS & SEMINARS
-Voxtron Inhouse training