Team Leader - Home Finance
Emirates Islamic Bank
Total years of experience :22 years, 9 Months
Managing and training the team associates and make sure that team achieve at least 130% of the assigned targets of Home Finance Sales every month.
Acquiring new Ultra High Net worth Individual Customers and maintaining relationship with existing ones.
Identifying and enhancing the relationship with developers, real estate agencies, Mortgage Brokers and key organizations to increase Sales in property finance products.
Ensure required sales targets for retail banking products are met on a monthly basis.
Strategic planning for catering niche markets and segments such as Affluent and Mass Affluent Segments, UAE Nationals Segment, Salaried & Self Employed Segments.
Ensure smooth flow of files, reduce turnaround time, and resolve/escalate any query pertaining to target market companies.
Servicing the clients with utmost attention and closing the retails and corporate deals successfully including real estate project finances.
Ensure adherence to banking regulations and guidelines relating to customer acceptance, data protection, money laundering and KYC.
Acquiring new Ultra HNWI Customers and maintaining relationship with existing ones.
Identifying and enhancing the relationship with developers, real estate agencies, Mortgage Brokers and key organizations to increase Sales in property finance products.
Ensure required sales targets for retail banking products are met on a monthly basis.
Ensure adherence to banking regulations and guidelines relating to customer acceptance, data protection, money laundering and KYC.
Developed a loyal customer base and increased sales volume through personal attention to customers.
Identified, investigated and resolved customer service issues in coordination wither inter-department.
Utilized personal selling skills, knowledge of the product to achieve successful cross selling of products such as Personal Finance, Islamic credit cards, Corporate Accounts and Deposits.
Interacted with top decision makers to promote & boost Property Finance business.
Developed and maintained strong relationship with clients by providing excellent service with regards to the facility, adhering to Bank’s norms pertaining to profitability of each account to the bank.
Provided customized service to customers and developed need based customized financial solutions to meet the specific requirements and provided quality service through adherence to service quality norms and statements.
Implemented product promotion campaigns, market development and counter competition strategies based on market intelligence and assessment.
Identifying and enhancing the relationship with corporate clients to increase Sales in IT, Security and Office Automation Solutions.
Pre- sales Consultancy for several Technical solutions such as Computer Hardware, CCTV, Access Control, Time & Attendance, Networking, PABX and ERP solutions.
Planning for achieving sales targets with high profitability by providing customized solutions and quality products to corporate clients.
Creating Proposals with quotations for Turn Key Automation Solutions and negotiating with clients.
Conducting Product demo and Presentations to Clients.
Managed a team of technicians and engineers to perform programming, networking and Office Automation Solution Installations.
Negotiating with Suppliers for stocks of Individual Project.
Budgeting for every single project and procurement according to budgets.
Ascertaining the quotes for all the solutions according to competition and required profitability.
Developed strong business relation with over 25 new Suppliers in form of Wholesalers, Dealers and distributors of international brands such as Microsoft, HP, Acer, Dell, Toshiba, IBM, CNB, Proline, Citizen, IDteck.
Successfully Managed over 20 Turnkey Projects for Local And Multinational Clients like Panalpina Gulf, Day to Day, Al Kabayl, Azadea Group (Zara, Mussimo Dutti, Promod, Bershka, Columbus Cafe, paul Cafe, Virgin Megastore etc.), Apparel Group (Nine West, Aldo, etc.), M.H. Alshaya Group (Starbucks, Mothercare etc.), Mideast Ship Management Co. LLC.
Lead a team of 15 Sales Consultants to Develop Business.
Conducting Product Demo and Presentations to Clients.
Supervising day to day activities, Maintaining Accounts and Coordination with Supplies and customers. Supervising the production of Suiting from weaving to Processing and dispatch of the Cloth.