IT Support Engineer
Aswaq Inayah Project Management Services Co.
Total years of experience :14 years, 2 Months
• Regular checks on networks and data security.
• Testing, troubleshooting and adjusting information systems to operate effectively.
• Timely update computer hardware and support peripherals, including central circuits and printer and disk drives.
• Work independently and manage multiple priorities.
• Managed IT budgets, forecast, handling cash flow and enforcing cost-effectively.
• Manage All PBX Routing and Forwarding.
• Supervising daily operations of networks and server infrastructure.
• Evaluating risk, developing network recovery and backup processes.
• Assessing and purchasing new and replacement hardware.
• Implementing security of the network, data and its storage and communication systems.
• Demonstrate skills for independently guiding quality and compliance activities during system development and implementation.
• Coordinate with vendors and with company personal to facilitate purchase.
• Maintain logs related to network functions, as well maintenance and repair.
Single-handedly did networking for 85 work-stations and install all networking hardware (switches, router, and Firewall) with 2 Servers (one is for Dialer and one is for CRM).
• Maintain and administer computer network and related computing environments including computer hardware, system software, applications software, and all configurations.
• Perform data backups and disaster recovery operations.
• Diagnose, troubleshoot, and resolve hardware, software and other network and system problem and replace defective components when necessary.
• Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
• Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data
• Monitor functioning of equipment and make necessary modification to ensure system operates in conformance with specifications.
• Analyze user needs and recommend appropriate hardware.
• Store, retrieve, and manipulate data for analysis of system capabilities and requirements.
• Maintain record of ID Proof and In-Out Timing of customer who came for uses of desktop (for security reasons as per Indian Cyber Law).
• Repair and Assembling of Desktop.
• Print color and black & white projects, make and print PPT for school and college students.
• Also provide Documentation work like:
o Domestic/International Air Ticketing
o Any type of Government certificate and paper Consultant
o Railway Ticketing
o Any Type of Online Government Job/Form filling.
• Installation and Networking of CCTV.