Store Manager
ZEE SUPERMARKET L.L.C
Total years of experience :12 years, 3 Months
Completes store daily and weekly status reports, including sales, customer service, stock status, and merchandising
Conducts daily and weekly meetings with the Store Manager and Assistant Store Manager to review activities, activities, and schedules
Oversees day-to-day store operations, including opening and closing procedures, sales floor staffing, department supervision, and merchandising
Encourages and supports store staff in meeting sales, customer service, and stocking objectives
Ensures smooth store flow, orderliness, and cleanliness
Creates a positive store image through adherence to company policies and standards
Has excellent written and verbal communication, interpersonal, and people skills
Able to handle pressure and maintain composure, especially during stressful situations.
Develop, implement, and manage a sales, marketing, and merchandising strategy to achieve profitability and market share objectives
Communicate with and motivate employees and customers, resolving issues and initiating corrective action
Ensure a safe and clean work environment
Develop, lead and execute purchasing strategies
Craft negotiation strategies and close deals with optimal terms
Forecast price and market trends to identify changes of balance in buyer-supplier power
Seek and partner with reliable vendors and suppliers
Develop and maintain inventory control records
Determine quantity and timing of deliveries
Negotiates prices and contracts with suppliers.
Report all safety, production, and inventory issues to management and find ways to prevent a reoccurrence
Maintain and update product knowledge through sales, marketing, and merchandising training programs
Builds and maintains relationships with vendors.
Selects prospective vendors and negotiates contracts.
Evaluates vendors based on quality, timeliness, and price.
Schedules deliveries and ensures timely fulfillment of orders.
Researches and evaluates vendors to compare pricing and services.
Achieve and, wherever possible, exceed sales and profit budgets. Ensure corporate and individual productivity goals for the team and store are met, to maximize customer conversion and add on selling results by close monitoring of KPIS. To take appropriate action to address performance issues where necessary.
Set, communicate, monitor and achieve the highest standards of customer care.
Recruit, train, motivate and develop the team to optimize store performance to reflect the brand qualities. Ensure all staff have excellent product knowledge and are regularly trained on new merchandise.
Establish effective management of store personnel within payroll budgets to guarantee optimum shop floor cover at key trading periods.
Overall responsibility for the store recruitment.
Ensure that all staff adhere to policies and procedures in respect of Health & Safety and security within the store.
Be responsible for achieving the highest standards of visual merchandising and store presentation in line with pre-determined company initiatives whilst setting and maintaining the highest housekeeping standards.
Ensure that stock levels are regularly reviewed and maintained to maximize sales and liaise directly with the merchandising team to ensure the store is adhering to the required standard. Where necessary, take corrective action.
Actively manage all direct expense budgets.
Ensure that all customer complaints are dealt with in a sympathetic and timely manner. Adhere to the monitoring process in order to effectively resolve customer issues.
Develop action plans to increase sales (through analysis of business sales reports. the ability to address problem areas and capitalize on trends.
Be accountable for regular cycle counts to maintain data integrity and undertake regular preparation and execution of bi-annual stock take.
Ensure effective communication to all team members of store performance on a daily, weekly, and monthly basis.
Ensure that the company property and stock are secure and implement full security checks to ensure that company procedures and processes are being carried out.
Support and develop the rest of the management team to ensure consistency within the store in terms of management practice.
Any other ad hoc duties related to store management.
Ensure all team/department reporting is completed on a timely basis.
Assist in the management of daily store operations, including opening and closing procedures, cash handling, and customer service.
Ensure that the store is clean, organized, and well-maintained at all times.
Provide excellent customer service, addressing customer complaints and resolving issues in a timely manner.
Supervise and train store staff to ensure they meet performance standards and achieve sales targets.
Manage inventory levels, ensuring that the store has sufficient stock to meet customer demand.
Monitor sales and revenue, making recommendations to improve store performance.
Ensure that all staff adhere to company policies and procedures, including health and safety regulations.
Provide regular reports to the Store Manager on store performance and staff performance.
Calculating taxes and submitting tax returns to comply with the law
Auditing financial documents to ensure they are accurate and maintaining the confidentiality of the financial data
Suggesting financial policies and procedures based on the overall financial status of the organisation
Managing the company’s accounts to ensure on-time payment and overseeing the software system for financial needs
Maintain the privacy of financial information, and when necessary, backup databases
Rectify any anomalies or inconsistencies they discover in the company’s financial document
Assess accounting software applications and accounting control procedures
Make and evaluate the organizations year-end financial accounts
Compose budget forecasts
Prepare & participate in the preparation of sales budget.
Maximize sales & achieve sales target & profitability.
Control costs within budgetary guidelines.
Ensure inventory like order management, stock consolidation etc.
Analyze stock & sales report, fast & slow moving SKUs, new ranges.
Stock maintenance of expiry & damage stock. Goods received note, manual indent, Direct to Store indent.
Sales report, DSR Report, consumable report. Attendance, expiry & damage report.
Customer walking report, challan report, MIS Report.
Motivating team to achieve sales target and explaining about the operations of the store to all employee.
Giving training and their responsibility in the store. Handling customer complaints and issues.
Monitor attendance and punctuality of store staff. Monitor foot fall management.
Ensure the products are available to consumers.
Displaying of products by planogram, color coordination etc.
Bounce products to be documented and reported.
Coach and support other team members
Hire and train new employees for the sales floor or other departments (e.g. shipping and receiving)
Maintain and monitor store inventory
Ensure that the store is clean, safe and presentable for customers
Greet and assist customers as necessary when other sales associates are busy
Conduct regular audits of the store’s physical and practical condition to ensure quality
Maintain product levels appropriately
Interact with the public via social media and maintain the store’s online presence
Process sales when necessary
Generate and review daily sales report
Supervise staff.
Train staff to perform allocated roles.
Manage inventory.
Assist customers with any queries or requests.
Administer pay slips to staff.
Developing and sustaining long-lasting relationships with customers.
Screening, recruiting, and training sales employees.
Calling potential customers to explain company products and encourage purchases.
Answering customers questions and escalating complex issues to the relevant departments as needed.
Developing in-depth knowledge of company products.
Maintaining an accurate record of all sales, scheduled customer appointments, and customer complaints.
Collaborating with the marketing department to ensure that the company is reaching its target audience.
Informing product developers of possible product improvements and changes to ensure that company products meet current market needs.
Preparing cost-benefit analyses for prospective and existing customers to determine the most suitable purchase options.
Analyzing competitors products to determine product features, benefits, shortfalls, and market success.
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