Receptionist
Synergy Healing Centre
Total years of experience :11 years, 4 Months
● Greeting all guests and assisting them with questions regarding SPA services and products
● Answering phone calls and booking appointments using Mindbody Business online platform
● Coordinating with all departments in regards to smooth operation
● Maintain good relationship with clients, ensure all their requests are handled
● Responsible for all business transactions, invoices, receipts and ect
● Excellent multitasking skills to successfully handle different assignments
● Handle projects, events and other occasions
● Prepare offers for Christmas, Ramadan and another seasonal decorations and events
● Establish and maintain network of contacts within the accounts to maximize sales
● Ensure timely delivery and placement of all arrangements
● Control weekly orders of flowers and plants
● Monitor and fulfill client`s satisfaction level
● Provide excellent customer service, offer floral suggestions and recommendations that suits customer needs
● Prepare weekly and monthly reports
● Delegate tasks to team members, monitor performance and provide guidance to exceed results better than planned
● Managing a portfolio of accounts to achieve long-term success
● Developing and maintain positive relationships with clients
● Contacting and handling customers’ individual needs
● Generating new business using existing and potential customer networks
● Reporting on the status of accounts and transactions
● Suggesting actions to improve sales performance and identifying opportunities for growth
● Coordinating with clients & project management team and ensured smooth delivery of projects
● Organizing & assigning day to day support tasks and ensured all tasks are resolved in a timely manner
● Maintain schedules of project management team
● Provide customers with information on products and services provided by the company
● Demonstrate product features and answer questions regarding price, features and after sales services
● Take customers’ orders and provide them with delivery options
● Assist customers with the payment procedures and ensure proper packing of purchased products
● Arrange for home deliveries to be made for purchased items
● Take and record customers’ contact information in the company database for future promotional activities
● Take orders for purchase over the telephone and website and arrange payments
● Provide customers with information on after sales services and warranties
● Handle product recalls, returns and replacements
● Analysing and overseeing the import and export of products for the shop
● Preparing all orders, contact suppliers, arrange all deliveries
● Following and making payments to the suppliers, along with promotional activities arrangements
● Greet all customers in the SPA.
● Upsell beauty, skin and body products after customer`s facial or body SPA treatments.
● Identify customer`s needs and recommend cosmetics and skin care products.
● Advice customers demonstrating about the products and provide all information as required.
● Inform clients for prices and special offers.
● Demonstrate and promote the products.
● Deal with beauty products suppliers
● Follow Up payments, Prepare beauty Vouchers