IT Supervisor
Aurum Serviced Apartments/ Best Western Green Hill Hotels Group
Total years of experience :10 years, 5 Months
Responsibilities;
• Managing the IT infrastructure design, development and installation of information systems configuring, deploying and maintaining all Routers, Switches, Firewall, CCTVs, printers, Projector, Video Conferencing and network equipment for Building (Apartments) and Office
• Fiber optic cabling and maintenance and preparing a budget for the department based on projected costs
• Assisting and strategizing with Organization IT Head for design and implementation of Apartment Building networks, including budgeting and procurement for all network and required computer equipment
• Collaborating with other departments and professionals in the development of IT systems
• Manage the IT Department by coordinating internal staff, consulting resources, and outside vendors
• Maintaining user data, Outlook Mail backup mechanisms for ensuring redundancy of all vital operation data
• Providing high quality walk up face-to-face technical support during the hours of operation
• Responsible for the procurement, configuration, installation, maintenance, troubleshooting end user devices and related applications (including laptops, mobile phone, Desktop PC, Operating system, CCTVs, Lift Access Control, and related network)
• Day to day support of all IT systems, Business system, office system, Network and Door Lock system through the building (Apartments) and Hotels
• Fulfilling any IT Service Requests in line with the customer expectations and needs
Responsibilities;
• Installing network infrastructure and CCTV, installing and maintaining radio systems, and installing and maintaining GPS system equipment
• Fiber optic cabling and maintenance and provide network diagrams
• Managing the IT Infrastructure design, development, and installation of information systems
• Ensuring security of the physical and virtual components of Information Technology such as security of the server rooms and installing virus protections and firewalls
• Setup and configure routers, switches and other network equipment
• Install and configure computer hardware, software, operating systems, printers, projectors, Video conferencing, CCTV, PABX and other peripherals
• Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user systems
• Provide IT related Training to staffs and conduct training materials
• Checking the backup server and data on daily basic and weekly inspection of IT server rooms
• Providing one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person
• Responding to general IT requests and End-User Support
Duration : February 2017 - April 2018
Responsibilities;
• Install and configure computer hardware, operating systems and applications
• Assisting the Installing and configuration of the PABX system
• Installing and configuring computer hardware, software, systems, networks, printers, scanners and CCTVs
• Monitoring and maintaining computer systems and networks
• Install, configure, maintain, and troubleshoot hardware, and networking hardware products
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Responds to technology support requests regarding network access
• Assisting checking of network data connections
• Provides troubleshooting and support for district hardware, software, and operating systems and maintains computer
• Assists the Supervisor with network hardware installations and maintenance
Position : Technical Installation Team Leader Duration : July 2015 - September 2016
Responsibilities;
• Conducting building and grounds inspections and maintenance
• Performing installation, optimization and maintenance of base station equipment
• and transmitters
• Maintaining site and test equipment inventories
• Integrating network hardware and interconnect facilities
• Prepared allocation cost reports and budget estimates for installation and maintenance
• Performed troubleshoot to determine problem switch equipment
• Responsible for installation, commissioning, and alignment of NEC microwave antenna (0.3,
• 0.6, 0.9, 1.2 m) both PDH & SDH
• Coordination with various technicians for the installation of indoor racks, DCDB,
• Power connection E Cable etc.
• Alignment of Semi Directional Microwave dish antenna, Space diversity antenna, ODU single and Hybrid combined antenna
• Responsible for carrying out surveys for MW Links of New Sites, fill-in sites, and backbone sites
Responsibilities;
• Install and configure computer hardware, software, and operating systems
• Monitor and maintain computer systems and networks
• Setting up and installing new hardware and software
• Troubleshooting system and network problems, diagnosing and solving hardware or software faults Maintaining hardware and software by conducting regular maintenance and updates
• Identifying and resolving network, connectivity, and server issues
• Providing technical assistance to users and resolving technical problems
• Set up new users accounts and profiles and deal with password issues
Responsibilities;
• Installing and setting up new computers and software
• Provide technical support to end users and troubleshoot technical issues
• Troubleshooting, diagnosing, and solving hardware or software faults
• Installing and configuring computer hardware, software, systems, applications, printers, and scanners
• Installing and updating anti-virus software to ensure user security
• Monitoring and maintaining computer systems
• Repair and replace equipment as necessary
Chinese Language & Literature
English Language & Literature