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toqeer qayoom, Customer service Agent

toqeer qayoom

Customer service Agent·Domapine travel Dubai

United Arab Emirates

Bachelor's degree, International Economics

Work experience

Total years of experience: 7 years, 6 months

Customer service Agent

January 2024 - February 2026

Domapine travel Dubai

Dubai, United Arab Emirates

January 2024 - February 2026

Achieved high customer satisfaction through excellent serviceResolved customer complaints quickly and
professionallyHandled a high volume of customer calls and inquiries efficientlyImproved customer response
time and service qualityMaintained accurate customer records with minimal errorsReceived positive feedback
from customers and managementSupported team targets and daily service goals

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

sales executive

September 2018 - December 2023

Nadec Food Dubai

Dubai, United Arab Emirates

September 2018 - December 2023

Enhanced Brand Visibility by 11% through targeted marketing campaigns, driving higher lead generation
and conversion rates.
Strengthened Retailer Performance by implementing data driven merchandising strategies, increasing sell
through rates by 12%.
Optimized Product Assortment based on consumer trends, reducing excess inventory by 8% while
maintaining high stock availability.

Company industry:
Food & Beverage Production
Job role:
Sales

Education

The Islamia University Of Bahawalpur

January 2011

January 2011

Bachelor's degree, International Economics

Pakistan

Skills

BUSINESS PRESENTATIONS
Intermediate
BUSINESS PRESENTATIONS
Intermediate
ASSORTMENT PLANNING
Intermediate
ASSORTMENT PLANNING
Intermediate
CROSS SELLING
Intermediate
CROSS SELLING
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
FASHION MERCHANDISING
Intermediate
FASHION MERCHANDISING
Intermediate
INVENTORY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
INVENTORY TURNOVER
Intermediate
INVENTORY TURNOVER
Intermediate
NEGOTIATION
Intermediate
NEGOTIATION
Intermediate
SALES
Intermediate
SALES
Intermediate
TREND ANALYSIS
Intermediate
TREND ANALYSIS
Intermediate

Social profiles

Personal Website
Personal Website

Languages

English

Expert

Arabic

Beginner

Hindi

Beginner

Training and Certifications

Training
presentation

Hobbies and interests

career oriented

books reading , motivation video