Tuba Yelkovan

Reporting to CEO and Operation Manager
• Managing CEOs calendar, mails, meetings, events, travels, bookings.
• Assisting with expense management
• Acting as the primary point of contact for internal and external stakeholders.
• Performing other duties as assigned by the executive.
• Handling CEOs personal projects, tasks.
• Answer, screen and forward incoming phone calls
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Order front office supplies and keep inventory of stock
• Managing CEOs calendar effectively.
• Update calendars and schedule meetings
• Arrange travel and accommodations
• Keep updated records of office expenses and costs for office

• Manage and maintain the GMs calendar, scheduling meetings, appointments, and travel arrangements.
• Organize and coordinate daily schedules, ensuring the GM is well-prepared for all meetings and events.
• Prepare materials, presentations, and reports for the GMs meetings with internal and external stakeholders.
• Act as the primary point of contact for the GM, liaising with hotel staff, clients, partners, and senior executives.
• Filter and prioritize communication, ensuring that urgent matters are addressed promptly and appropriately.
• Maintain a high level of professionalism and confidentiality in all interactions and correspondence.
• Coordinate and track follow-up actions from meetings to ensure tasks are completed on time.

• The role includes supervising and training receptionists, as well as assisting and cooperating with the Assistant Front Office Manager to the smooth and efficient running of the department
• Responsible for all Front Office functions during the shift
• Coaching and supporting the front office team to consistently achieve the highest standards of customer service
• Follow up on all room moves and room allocations
• Responsible for following up on the training of new colleague

• Schedule meetings and manage calendars
• Answer phone calls and emails and take messages
• Take accurate and comprehensive notes at meetings
• Help with daily time management
• Run errands as requested
• Plan travel, including flights, accommodation, and ground transportation
• Coordinate events and engagement