call center executive
Viva telecommunications company
Total years of experience :1 years, 11 Months
o Deliver world class customer service and build customer satisfaction and loyalty.
o Provide effective and timely resolution of a range of customer inquiries.
o Strive for one-call resolution of customer issues.
o Complete ongoing training to stay abreast of product, service and policy changes.
o Strike a positive and cooperative tone with both customers and coworkers.
o Increase the customer experience by providing information on new products, rate
plans, and services through up selling opportunities.
o Explaining billing statements to Customers as per their inquiries.
o Trouble shooting in the provided Services to the customers with Technical
Department assistance if needed.
o Update the customers about the new products and services.
Follow office workflow procedures to ensure maximum efficiency
Maintain files and records with effective filing systems
Support other teams with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings etc.)
Greet and assist visitors when they arrive at the office
Monitor office expenditures and handle all office contracts (rent, service etc.)
Perform basic bookkeeping activities and update the accounting system
Deal with customer complaints or issues
Monitor office supplies inventory and place orders
Assist in vendor relationship management