Umer Bajwa

 Aftersales strategic planning and execution. Forecasting market trends and planning accordingly.
 Managing all operations of aftersales department including stock parts inventory optimization. Responsible for all new car deliveries and PDI.
 Technical Assistance to technical team on new technologies especially on Hybrid (since Pakistan is the largest Porsche Hybrids Market, 2014)
 Leading a team of 34 members. Planning their career progress and training plans
 Organizing and executing different aftersales marketing campaigns in collaboration with the marketing team
 Technical Report writing to Porsche Middle East and Porsche Germany
 Warranty Handling and coordination with PAG and PME.

 Being Assistant Manager-After Sales, I was responsible for all the warranty handling, goodwill management and technical support for new model cars. Worked on CRM and AS400 etc.
 I was mainly responsible for administrative and technical activities of Honda authorized 3s dealerships in the capital and north region and was the project engineer for projects like Honda authorized dealer development and customer relationship management.
 Another main responsibility was reporting to Japanese headquarters and working mutually with Japanese colleagues on the new issues related to manufacturing and aftersales.

Worked for almost 1 year on my final year master thesis. the topic was "Energy Conservation and optimization of Pakistan Tobacco Factory Jhelum". Worked on many projects i.e. Boiler optimization, wind turbine installation, cyclone design, conveyor belt motors optimization and energy calculations etc.