call center representative
Skyline real estate
مجموع سنوات الخبرة :2 years, 6 أشهر
• Welcome clients to the office and interview them to determine their purpose of visit.
• In charge of answering telephone calls and if needed, directing callers to the appropriate personnel.
• Respond to inquiries regarding available properties and property prices in different areas by entering the inquiries into the system and forward them to the right personnel.
• Assist clients in determining an estimate for their own properties by looking through similar listings.
• Assign real estate agents to walk-in clients based on the areas that they cover and their specific expertise.
• Schedule appointments between agents and clients based on the availability and convenience of both parties.
• Receive incoming mails as well as sort them out for their intended parties.
• Doing cross-selling
• Coordinate communication between clients and employees and follow up with them.
• Updating listings.
• Take note of all the appointments concerning the real estate office.
• Overseeing the general appearance of the office, as well as keeping supplies well stocked
•Greet customers in a timely, professional and engaging manner
•Show product for customers
•Describe and clarify the products features and benefits to customers
•Sampling
•Provide honest and confident feedback to customers regarding merchandise style and fit
•Persuading the consumer to buy product
•Sell the company product to customers
•Making sure products available on the shelf with proper visibility
•Projection of image of the company to its customers
•Implementation of promotions
•Ensure company products are handled with care
•Establish excellent rapport with customers
•Preparing a daily report demonstrating sold out items
•Ensure sales route is followed diligently
•Uphold corporate integrity and values while ensuring all activities comply with company policies and procedures, including UAE laws.
• Contact businesses or private individuals by telephone in order to solicit sales for goods or services.
• Explain products, services, and prices, and answer customers' questions.
• Obtain customer information such as name, address, and payment method, and write down orders in my notebook.
• Scheduled appointments for sales representatives to meet with prospective customers or for customers
• Calling companies in order to tell them about our products
• Answering phone calls
• Transferring calls to the manager
• Translating content and properties of each product into Arabic language
• Typing the products information and then print them out
• Arranging appointments and events as well as follow-up
• Undertake occasional receptionist duties
• Serve visitors by greeting, welcoming, directing and announcing them appropriately
• Compiling lists of names and addresses that are useful to the organization, including those of appropriate officials or officers of voluntary organizations.
completed 7 subjects