Branch Operations Manager
Bank Alfalah Limited (Abu Dhabi Group)
Total years of experience :11 years, 9 Months
• Maintained friendly and professional customer interactions.
• Trained employees on proper procedures and strategies to improve productivity.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
• Supervise and Authorize Financial/ Non-Financial Transactions.
• Responsible for Funds & Cash Management and Monthly Reporting.
• Ensure strict compliance of laid down procedures e.g. AML & KYC policy.
• Ensure no exceptions are allowed by compromising on basic controls and compliance policy.
• Ensure strict adherence to State Bank of Pakistan prudential regulations relating to operational activities.
• Supervise and provide professional guidance to the following departments o Cash and clearing. o Account Opening / Closing. o Local Remittances. o Branch Administration and Accounts
• Engaged employees in business processes with positive motivational techniques.
• Implemented service improvements to enhance sales cycle.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Remained solutions-oriented in face of complex problems to assist management and overall business direction.
• Streamlined office operations by effectively monitoring and addressing client.
• Increased customer service success rates by quickly resolving issues.
• correspondence and data communications.
• Followed through with client requests to resolve problems.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Took ownership of customer issues and followed problems through to resolution.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.