Uzma Qureshi

• Managed and nurtured client relationships, ensuring effective communication and the successful delivery of recruitment services.
• Supported the end-to-end recruitment process, including sourcing and screening candidates, managing contracts, and ensuring compliance with legal and regulatory requirements.
• Sent NDAs to candidates as part of the recruitment process and ensured their proper documentation.
• Assisted with data entry and maintained accurate, up-to-date records in the recruitment system to support operational efficiency.
• Provided valuable market insights to inform and enhance recruitment strategies and decision-making.
• Collaborated closely with recruitment consultants and clients to deliver tailored, high-quality recruitment solutions that met client needs and ensured satisfaction.
• Sent follow-up emails to clients to maintain engagement and address their ongoing needs.
• Assisted with business development activities when required to support company growth and client acquisition efforts.
• Managed contract documentation and client records efficiently using Zoho Recruit, ensuring compliance and data integrity.

• Managed US-based applicant queries regarding background verification status, results, and form-filling challenges, utilizing Salesforce and Admin client tools to resolve issues efficiently.
• Addressed client inquiries to facilitate the initiation of background verification of the applicants, while providing updates on the verification status and results.
• Demonstrated consistently high performance, leading to a transition from handling calls to managing email communications.
• Recognized as a top performer through certificates awarded by the senior management at Sterling.

• Addressed customer queries related to Three SIM cards and provided optimal solutions, ensuring high customer satisfaction using CRM tools efficiently.
• Assisted customers with data, call and SMS plans, and ongoing offers.
• Resolved coverage issues promptly to enhance customer experience.
• Liaised with the technical team to address and resolve complex and technical issues, contributing to improved service delivery.

• Provided exceptional customer service by addressing and resolving customer inquiries related to Du SIM cards, ensuring a positive customer experience.
• Assisted customers with selecting and managing appropriate data, call, and SMS plans tailored to their needs.
• Diagnosed and resolved data network-related issues, offering troubleshooting steps and effective solutions to improve service quality.
• Proactively raised and escalated technical complaints to the appropriate teams, ensuring timely resolution and continuous customer satisfaction.
• Communicated effectively with customers, offering clear guidance and support on plan features, services, and technical issues.
• Utilized CRM system proficiently to record customer interactions accurately.