Manager - After Sales
M/s Saud Bahwan Automotive llc
Total years of experience :20 years, 5 Months
Career Sketch
M/s Saud Bahwan Automotive LLC (Toyota, Kia & Ford)
Career Elevation,
Service Manager (Kia & Ford) JUN’13 - Till date.
Service Manager (Toyota)
After sales & Service Marketing SEP’10 - JUN’13
Managing Almawellah Toyota, Kia & Ford Branches through a team of 120 key professionals with a daily inflow of more than 200 vehicles.
Over all operational responsibility for the Region, operational effectiveness and continual business improvement of the region.
Enhanced Market share substantially with a deep penetration in the market with more synergy with parts department.
Maintaining Recovery rate / Ro in Kia - 20 OMR & Ford - 35 OMR.
KEY ATTAINMENTS:
Led TVS to become no. 5th rank in Honda Dealer in India by JDP in CSI 2007
Appreciated CSI in TVS 45 to 95%
Achieved 2nd place in Honda New Honda Circle
Managed operations of the Salem, Erode & Tirupur the branch handled servicing of 45 + vehicles per day.
Involved in day to day troubleshooting of the systems.
Oversaw processing of warranty claims.
Planned organized and directed a wide range of training activities (On Job Training).
Involved into setting up the strategy planning for monitoring CRM activities.
Stress Management ◘ Influencing Styles ◘ Finance for Non financing executives ◘ Conflict Management ◘ Ethics in Management ◘ Motivation & inspiration◘ Stress Management ◘ Complex problem solving ◘ Counseling skill in the work place
Improved from 65 to 97% FRFT (Toyota) ◘ Introduced in SBG and increased inflow by 35% and Revenue by 25% ◘ Monitoring Overall Business Performance by enhancing Customer Satisfaction, Workshop Productivity and Service Market share. ◘ Looking after of Profit & Loss management and Manpower Planning. ◘ Involved in improving Retention & Regularity of UIO (Units in Operation) ◘ Playing a prominent role setting up the strategy planning for monitoring CRM and CSI activities. ◘ Supervising activities related to insurance business. ◘ Planning& executing wide range of training activities (On Job Training). ◘ Active Member of 3S coordination committee. ◘ Communicating quality issues and ensure resolution of non-compliance issues with the staff and managers. ◘ adhering to ISO 9002 norms of the performed process and associated work products. ◘ Extensively involved in synchronization with project team in creating new service facility
Diploma in Electrical & Electronics Engineering
