Vibhor Mishra

 Managing client relationships for a subsidiary of a Global Fortune 500 account whose annual revenue is $1B+.
 Achieving 92% client retention and expanding engagement by 20% through strategic advisory & transformation services with focus on value
realization, delivery excellence and cost optimization.
 Identifying, brainstorming & piloting Agentic & Gen AI opportunities for investment strategies and potential realization for long-term roadmap.
 Partnering with sales teams to design complex technology solutions and craft competitive RFP responses, securing a 70%-win rate on engagements
exceeding $2M in value and boosting margin contributions.
 Scaling IT delivery practice from 15 to 50+ consultants across multiple markets, establishing standardized methodologies, training programs, and
career progression frameworks.
 Implementing continuous data-driven performance management system, increasing consultant utilization rates to 85% and reducing bench cycle time
by 15% through strategic resource planning and implementing Cross-Docking system.
 Recruiting and mentoring senior talents, achieving 90% retention rate among top performers and 65% internal promotion to leadership roles.
» Santander Consumer | Agile, Business, Technology & Transformation | Global Delivery Partner
 Overseeing a portfolio of 10+ concurrent client engagements across US, India, Mexico & Bulgaria, valued YoY between $500k to $15M.
 Improving delivery with quality, maintaining profitability above 25%, and earning client satisfaction scores above 4.5/5.0.
 Establishing program governance and risk management protocols, maintaining 95%+ project success rates while effectively managing scope
changes and stakeholder expectations.
 Collaborating with C-suite executives to align IT strategy with business objectives, resulting in technology investments that directly supported 15%
revenue growth Integrating Business & Technology for collaborative and synergistic value stream roadmap, planning & delivery.
 Analyzing & providing strategic guidance on product mindset to enable Globalization of applications across regions.
 Establishing/Maturing Gen Al, Digital, and Agile COE, driving roadmap, key metrics, and prioritizing objectives.
 Driving Generative AI using IBM’s WatsonX for exploration of in-house LLM’s and use-cases to explore customer journeys for adoption.
 Reporting portfolio metrics across leadership, focusing on quality, business values, continuous improvement, and KPIs.
 Iterating through process improvement models to enable Lean management across various departments for alignment.
 Developing comprehensive testing strategy and multi-year roadmap, maturing quality assurance to quality engineering streams.
 Accelerating fail-fast mechanism across capabilities for feedback & evolving tangible ways-of-working.
 Providing collaborative roadmaps to establish high-level Agile to DevOps maturity framework, along with DORA metrics & value streams.
 Ensuring business strategy are technically evaluated during PI pre-planning for fast-paced clarity & realignment for effective PI session.
 Improving development coding efficiency by 15% with GitHub CoPilot integration across .Net and Angular.
 Facilitating workshops and training sessions, fostering a culture of continuous improvement and innovation.
 Directing quality & digital transformation initiatives, resulting in a 25% increase in customer satisfaction scores.