Project Manager
Nissan North America
Total years of experience :18 years, 11 Months
- Service Delivery Management, working in a Managed Service Model of Application Development and Maintenance.
- Incident Management, Change management, SLA Management & Client Management.
- Manage estimations for PWO / Enhancement / SOW / CR’s by requesting appropriate SO’s and fulfilling the resource capacity.
- SLA reviews and updates to the Engagement Level Meetings held on a weekly basis.
- Setting up of KRA’s for Individuals and reviewing them on quarterly basis.
- To mentor and provide the right information for my colleagues and new comers in the team.
- Monitoring & reporting on standards & performance targets.
- Arranging & chairing weekly team meetings, focusing on targets & achievements.
- Involved in Engagement level meetings to understand and plan for future growth opportunities within the Project.
- Implementing new initiatives.
- Involved in Staffing of new members to the account.
- Providing prompt and accurate information on individual performance.
Service Delivery for Engineering to Engineering Applications within VW. Service Level Reporting, SLA, Targets, maintenance of agreed terms within the contract.
-Responsible for Application Support from an Onsite Perspective.
- One on one interaction with the business on a day to day basis understanding the needs on development and application support.
- Guiding the team at offshore for quality service delivery.
- Presentation to the business on solutions provided by the team to ensure more business.
- Working on estimations, understanding the business requirement and explaining the same to the clients and creating the requirement understanding documents.
- Driving DRE exercise from onsite.
- Responsible for the Incident SLA and action items.
- Responsible for SRT’s (Service Restoration Team) in case of any P1’s that may arise and doing the necessary RCA.
- Representative of TechM in the multi-vendor meetings held at the client site bringing out issues / concerns in coordination.
Roles and Responsibilities:
- Developing goals, procedures and policies.
- Identifying and designing most efficient and cost effective solution through research and evaluation of alternatives.
- Providing training and assistance on full range of technical issues to lower level staff on a project team.
- Responsible for the project management tools and code submission.
Roles and Responsibilities for Nissan North America:
- Supporting, maintaining and documenting software functionality.
- Responsible for performance tuning, improvement, balancing, usability, automation.
- Researched, designed and developed software systems to meet with clients requirements.
- Testing, debugging, and maintaining the systems after fully designing.
- Responsible to develop data and evaluate the performance and reliability of developed applications.
-Co-ordinate & advice the development team according to project specifications.
- To Provide complete testing and support for DRE and Upgrade activities at the back end.
- Research, evaluate and synthesize technical information and accordingly design the systems.
- Analyzing user’s needs, and then designing, testing, and developing software to meet those needs.
- Responsible for analysis of current programs including performance, diagnosis and troubleshooting of problem programs, and designing solutions to problematic programming.
- Responsible for software analysis, code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, software reliability analysis.
- Involved in Object-oriented Design and Analysis (OOA and OOD).
Main Roles and Responsibilities for Nissan North America:
- Responsible for collecting the user requirements and accordingly preparing documents.
- Translating the user requirements to the team at offshore.
- Plan, Organize and execute the presentations to the clients on suggested solutions in pipeline and its pros and cons.
- Research, evaluate and synthesize technical information and accordingly design the systems.
- Analyzing user’s needs, and then designing, testing, and developing software to meet those needs.
- Responsible for analysis of current programs including performance, diagnosis and troubleshooting of problem programs, and designing solutions to problematic programming.
- Responsible for software analysis, code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, software reliability analysis.
- Involved in Object-oriented Design and Analysis (OOA and OOD).
Main Roles and Responsibilities:
- Responsible for collecting the user requirements and accordingly preparing documents.
- Developing logical and physical specifications based on the user requirements.
- Plan, design and coordinate the development, installation, integration and operation of computer-based systems.
B.E (Mechanical Engineering) from Anna University, Chennai