Wael Ismail

 Development and professionalization of the Human Resources department and the company.
 Manage all legal affairs, renew and obtain external licenses, assess training needs and implement them for employees and manage security and transport teams.
 Sparring partner for managers and making an important contribution from HR to achieving the objectives of the business unit.
 Guide managers in the preparation and implementation of change processes.
 Lead recruitment & selection processes and conduct independent assessment discussions and employment conditions interviews.
 Ensure the anchoring and support of HR initiatives and stimulate and inspire stakeholders.
 Leading and implementing HR projects like frequent employee surveys and evaluation cycles.

Key Functions:
Recruitment & Selection
Manage the staff recruitment processes and ensure best people are selected.
Implement psychometric testing (ability & personality) & organize assessment centers as objective tools for effective recruitment.
Arrange staff induction/orientation, including interaction with each department and follow up evaluation
Update HR Management on the recruitment status on a monthly basis.

Human Resource Development
Support and encourage positive staff relations and morale strengthening activities.
Analyze training requirements in consultation with line managers and assist in the implementation of staff training programs. Evaluate training and development outcomes.
Provide staff advocacy in support of a healthy grievance procedure and open door atmosphere.
Play the role of an expert/ consultant clarifying company policies and procedures.
Maintain a feedback mechanism for staff input.
Provide advice, assistance and follow-up on company policies, procedures, and documentation.
Coordinate the resolution of specific policy-related and procedural problems and inquiries.
Partners with employees and management to communicate various Human Resources policies, procedures, laws, standards and government regulations.
Conducts exit interviews, analyzes data, and makes recommendations for corrective action and continuous improvement.
Facilitates and/or provides training (including orientation) to the workforce.
Maintains and coordinates employee recognition programs.
Maintains working relationship with Govt. Depts. and adheres to terms of employment contract by monitoring day-to-day implementation of policies concerning pay, hours and working conditions.
Represents management in investigating, answering, and settling grievances, by arranging and scheduling grievance hearings between personnel, supervisor and the Management team.
Administer HR function through providing superior service to internal customers.
Maintains close contact with the company Management to update on employees related issues.

Employee Services and Personnel Administration
Manage Payroll and Benefits administration and maintain the HRIS & Payroll system.
Ensure that the systems run on high security and maintain confidentiality of all information.
Track and monitor all transactions processed through the system and finalize the payroll.

HR Operations
Provide support to the Management team to meet the organizational goals.
Represent and articulate staff concerns to the Management.
Assist Managers in all HR related issues.
Facilitate organization wide annual performance reviews.
Prepare and manage manpower and administration budget.
Work with the Public Relation authorities regarding immigration issues and employment authorization.
Handle disciplinary issues, Investigation and disciplinary actions.
Provide monthly HR reports.

Responsible for short and long term planning and management of the Human Resources function. Recommend the department’s budget and manage expenses within approved budget constraints. Major areas of responsibility/ management include, but are not limited to, employment, wage and salary administration, benefits, training, employee/labor relations, organizational development and payroll. Work closely with General Manager in implementing, achieving and maintaining the hotel’s and Starwood’s goals and objectives. Participate in total hotel management as a member of the hotel Executive Committee.

Deputy Director of Human Resources/ Six-Sigma G.B.

Deputy Human Resources Manager/
Six-Sigma Green Belt

Assistant Personnel Manager/
Six-Sigma Green Belt

HR Admin. Assistant

Human Resources Secretary

Personnel Clerk

Guest Service Center Agent