Sales Manager
UR OFFROAD
Total years of experience :19 years, 7 Months
Automotive Parts Manager - Summary
Strives to return a satisfactory profit . Accomplishes objectives using proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying and advertising.
Automotive Parts Manager - Essential Duties
• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, and monitors the performance of all parts department staff.
• Prepares and administers an annual operating budget for the parts department.
• Maintains a balanced inventory consistent with the requirements of the service department, wholesale accounts and the do-it-yourself public.
• Establishes pricing parameters in each customer category that generate enough gross profit to produce a satisfactory profit while maintaining customer loyalty.
• Establishes individual parts inventory levels and balances them for maximum turnover.
• Ensures that parts inventory turns.
• Monitors and adjusts inventory to minimize obsolescence.
• Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory.
• Supervises stock order procedures.
• Sets and enforces a policy on the special ordering of parts. Ensures that stock orders represent at least (established %) percent of all orders.
• Analyzes sales, expenses, and inventory monthly to maintain profit goals.
• Develops and administers an aggressive wholesale parts program to produce profit.
• Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.
• Works with the service manager and workshop manager to ensure a timely turnaround of parts needed for internal jobs.
• Attends managers meetings.
• Holds weekly department meetings.
• Provides technical assistance to parts department employees.
• Monitors parts department employees' payroll records.
• Coordinates a prompt, efficient and timely flow of paperwork.
• Directs shipping and receiving efforts to ensure timely processing.
• Monitors daily reports.
• Develops sales promotions.
• Takes advantage of all manufacturers' inventory co-op advertising.
• Develops, enforces, and monitors guidelines for working with customers to ensure maximum customer satisfaction.
• Handles customer complaints immediately and according to the dealership's guidelines.
• Assists in the collection of past-due accounts.
• Supervises custodians to ensure that work area is kept clean.
• Enforces safety requirements. Understands, keeps abreast of, and complies with federal, state, and local regulations that may affect parts sales.
• Maintains professional appearance.
• Handling B2C, B2B, Call Center, & Customer Care Depts.
Automotive Parts Manager - Summary
Strives to return a satisfactory profit . Accomplishes objectives using proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying and advertising.
Automotive Parts Manager - Essential Duties
• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, and monitors the performance of all parts department staff.
• Prepares and administers an annual operating budget for the parts department.
• Maintains a balanced inventory consistent with the requirements of the service department, wholesale accounts and the do-it-yourself public.
• Establishes pricing parameters in each customer category that generate enough gross profit to produce a satisfactory profit while maintaining customer loyalty.
• Establishes individual parts inventory levels and balances them for maximum turnover.
• Ensures that parts inventory turns.
• Monitors and adjusts inventory to minimize obsolescence.
• Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory.
• Supervises stock order procedures.
• Sets and enforces a policy on the special ordering of parts. Ensures that stock orders represent at least (established %) percent of all orders.
• Analyzes sales, expenses, and inventory monthly to maintain profit goals.
• Develops and administers an aggressive wholesale parts program to produce profit.
• Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.
• Works with the service manager and workshop manager to ensure a timely turnaround of parts needed for internal jobs.
• Attends managers meetings.
• Holds weekly department meetings.
• Provides technical assistance to parts department employees.
• Monitors parts department employees' payroll records.
• Coordinates a prompt, efficient and timely flow of paperwork.
• Directs shipping and receiving efforts to ensure timely processing.
• Monitors daily reports.
• Develops sales promotions.
• Takes advantage of all manufacturers' inventory co-op advertising.
• Develops, enforces, and monitors guidelines for working with customers to ensure maximum customer satisfaction.
• Handles customer complaints immediately and according to the dealership's guidelines.
• Assists in the collection of past-due accounts.
• Supervises custodians to ensure that work area is kept clean.
• Enforces safety requirements. Understands, keeps abreast of, and complies with federal, state, and local regulations that may affect parts sales.
• Maintains professional appearance.
• Handling B2C, B2B, Call Center, & Customer Care Depts.
Holding the responsibility Of the Following Departments: Paint & Cleaning - Power Tools- Electrical- Plumbing-Hardware-Housware-Garden-Automotive-Pets-Outdoor & Sport- Toys & Stationary- Linen
Product Manager - Holding the responsibility Of the Following Departments: Electrical & Paint
Duties:
• Manage the daily operations of the store.
• Managing sales and sales targets, expenses, profits, assets and budget of the store.
• Prepare local and international Orders for Electrical and Paint and Cleaning Depts.
• Maintain the stock level in accordance with the demand forecast and assured proper -distribution to all Branches.
• Develop and Implement Business Plan covering monthly promotional calendar
• Specifying market requirements for current and future products by conducting market research.
• Making comprehensive market study for setting pricing and positioning of products
• Supervises employees engaged in sales work.
• Responsible for associate acceptable and standard level of development, merchandising, inventory control, health and safety and loss prevention in order to promote sales and meet profit goals.
• Follow up in daily basis the showroom replenishment according to the store flow of goods.
• Setting Objectives and KPIS for the store in line with the company strategic goals and ensure that all staff are working towards the achievement of these objectives.
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• Plan and execute strategies to ensure that the target for the showroom is achieved or exceeded in volume and profit term.
• Achieve the financial objectives in terms of the targets, maintain expenditures, analyze variances and take corrective action.
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• Monitor sales process (aspects such as initial customer contact and reception, clarification of need, identification of prospect, follow-up on initial contact, final closure of sale and quality of sales documentation) to ensure quality in the entire process.
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• Assist customers and provide them with the product information, features, benefits and usage if required. Recommend/advise customers on selection, utilization, and maintenance of the products.
• Setting up monthly meetings with other departments such as warehouse, maintenance and the purchase processing in giving the required goods.
• Communicate sales plan and targets to the sales team and provide them with sufficient training inputs, guidance and motivation to achieve targets successfully.
• Plans and prepares work schedules and assign employees to specific duties.
• Driving team performance.
Develop a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
Responsible for the performance and development of the account executives.
Prepare action plans by individuals as well as by team for effective search of sales leads and prospects.
Initiate and coordinate development of action plans to penetrate new markets.
Assist in the development and implementation of marketing plans as needed.
Conduct one-on-one review with all account executives to build more effective communications.
Determines and implements options to correct sales underperformance or to exploit sales opportunities.
Maintain accurate records of all pricings, sales, and activity reports submitted by account executives.
Provide roadmap visibility for different areas of responsibilities including product category roadmap, maintain up to date competitor knowledge and perform ongoing research of competitor’s product features.
Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
Conduct regular coaching with account executives to build motivation and selling skills.
Estimate the consumer demand for products, identify potential customers, stay informed of any competing products on the markets, develop pricing strategies and oversee
Achieve Distribution objectives across all sales accounts through promotional plans & set priority by brand.
Monitor stock level in accordance with the demand forecast and assured proper -distribution to all channels.
Develop and Implement Business Plan covering monthly promotional calendar.
Assist with the development of the annual marketing plan and for controlling advertising,
promotion and sales aids in accordance with the annual marketing plans.
Monitor daily sales and ensured target achievement.
Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers.
Making comprehensive market study for setting pricing and positioning of products.
Working closely with parent suppliers ensuring proper implementation of brand strategy, product availability, profitability and proper market presence at brand level.
Sourcing new products, increase profitability, build customer loyalty, position and market the brand, reviewing existing ones to ensure products remain competitive.
Responsible for preparing product forecasts, and constantly monitoring inventory levels held at central and interstate warehouses including liaison with production (locally and globally) to ensure supply timelines.
Initiating and confirming all international orders with supplier and maintaining a continuous follow with up with the product analyst teams for complete procedure till the products reaches warehouse.
Following up with different departments within the company for payments, shipments, certificate, and clearance to ensure timely arrival of all international orders.
Attending international Trade Shows and sourcing new Products / Suppliers
Directly reporting to Samsung Gulf Electronics.
Dealing with Organized retailers (OR) and Individual retailers (IR) in Kuwait, approaching them to buy official stock and make sure to stop Grey.
Following-up day to day-operations, achieving the management goals.
Analyze reports like DSR (daily sales report), average margins and profitability, profit and loss statement, stock turns and take actions accordingly.
Maintain the logical wide range PLANOGRAM / Display /Pricing & ensure that Following-up weekly and monthly sales figures, preparing sales and financial reports, sales forecasting, and setup plans of target achievements.
Work closely with the JP and conducting a daily market visit to monitoring the assortment, prices, product availability / managing stock levels and inventory management by instructing the team to reorder when inventory drops to a specified level.
Ensure the POSM material are displayed as per Samsung guidelines.
Ensure exact implementation and replication across showrooms.
Suggest the best branding locations for Samsung in Area, and update competition activities. Distribute live demo units to market and track it.
Create Visual merchandising plans that are tied into various marketing themes and promotions Bring out and direct consumer attention to the interplay between store design and layout, branding, fixtures and lighting, signage, merchandising and point of sale materials
Align range presentation solutions to match sales objectives by developing creative merchandising solutions using the brand concept.
Ensure all POS/graphics and in store collateral are in keeping with brand and VM principles.
Create a standardized range presentation that brings out innovate product features and enables customer
Analyzing consumer buying patterns and predicting future trends (shopping habits).
Conduct weekly meeting with the OR’s manager to review and to determine right product assortment and to develop the optimal product mix recommendations for each section and to follow up Smart tables display of Samsung as the display matrix.
Maintain a high level of communication by updating the team & colleagues on business performances, new initiatives and other pertinent issues at weekly sales and departments meetings.
Managed the large buying function with developing product from concept to market from a wide supplier Base.
Manage, develop, and care for the Buying and Retail Sales team.
Monitoring monthly sales and profit targets within agreed Budget levels.
Preparing the annual Budget /ensure that the requisite structures, systems and procedures are in place to implement the agreed strategies.
Manage supplier relationships to ensure high service levels and optimum terms and conditions
Complete the development and efficiently procure new products to maximize sales and profitability and ensuring that they are aligned with the collections and activities of the Stores.
Ensured that existing ranges of merchandise are procured efficiently and are aligned accordingly with the PLANOGRAM.
Maintain a strong presence in the shops, leading by example to ensure that customers receive the highest standards of customer service and sales expertise at all times.
Ensure retail spaces are presented and merchandised to a high standard at all times to maximize sales.
Developing a sales and promotional programs and activities that maximizes sales opportunities aligned with Customer seasonality.
Monitoring key performance indicators including customer service, sales per visitor, margins, product time to market, stock control, Stock turns and shrinkage.
Certification / College Degree, Commerce and Business Administration at Beirut Arab University-BAU Location: Beirut -Lebanon Completion Date: August 2005
Certification / diploma, Technical Baccalaureate in Architect-BT3 at Sidon New Center of Arts Location: Saidon, Lebanon Completion Date: June 2001