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Wael Ibrahim, Property Wealth Executive

Wael Ibrahim

Property Wealth Executive·The First Group

United Arab Emirates

Diploma, Cambridge International Diploma in IT Skills

Work experience

Total years of experience: 24 years, 4 months

Property Wealth Executive

May 2016 - Present

The First Group

Dubai, United Arab Emirates

May 2016 - Present

. Contact clients and people who share there interest in our products.
. Get to know the clients make friend with them and qualify them create interest about the product based on feature benefits and tie down.
. Introduce the company to them and build credibility.
. Convince them to come and see by there own eyes set appointment of visit then close the deals face to face.

Company industry:
Real Estate
Job role:
Sales

Sales and Marketing Manager

March 2015 - April 2016

Intrahouse L.L.C

Dubai, United Arab Emirates

March 2015 - April 2016

•Heading Key Account Managers;
•Implement Trade Marketing and developing Retail Strategy suited for Middle East Market;
•Branding and Business Contract Negotiation
•Key Branding development and deployment
•Streamline communication between Sales, Marketing and Product Management Team Sales and Marketing
•Prepared and presented sales pitches and product demonstrations in person and though web-accessed exhibitions.
•Built sound, lasting, working relationships with key partners and clientele.

Company industry:
General Engineering Consultancy
Job role:
Sales

Data Collection Supervisor

March 2014 - March 2015

2 GIS Advertising L.L.C

Dubai, United Arab Emirates

March 2014 - March 2015

• Supervise and control a team of data collection follow up with them and give feedback.
• Prepare the maps of territories targeted to collect data from as priority and requirement of project.
• Update the devices which they work with if available export the collected data from the devices and upload it on system’s drive.
• Distribute maps of territories with missions and tasks and set a dead line for each territory.
• Prepare a daily, weekly and monthly report of collected data quantity and quality.
• Marked the finished territories and forwarded it to rechecking after three month.
• Check the agents on field and also check the finished territories for quality purpose.
• Analyze the collected data through the system and check accuracy and quality.
• Giving a feedback and discuss mistakes with each agent separately.
• Prepare a list of the mistakes and announce it as reminders to all team.
• Prepare a letters and send emails to towers and buildings which require access from management, set an appointment and make presentations about the project to get permissions.

Company industry:
Advertising
Job role:
Management

Customer Service Representative

November 2007 - February 2014

Emirates Post Group

Dubai, United Arab Emirates

November 2007 - February 2014

Duties:
• Attracts potential customers by answering product & service questions; suggesting information about other products & services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting & explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information & analyzing customer needs.
• Prepares product or service reports by collecting & analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Company industry:
Public Administration
Job role:
Customer Service and Call Center

Customer Service Representative

January 2007 - November 2007

etisalat

Ajman, United Arab Emirates

January 2007 - November 2007

Duties:
• Attracts potential customers by answering product & service questions; suggesting information about other products & services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting & explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information & analyzing customer needs.
• Prepares product or service reports by collecting & analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Flight Manager

January 2005 - December 2006

Air West

Sharjah, United Arab Emirates

January 2005 - December 2006

Duties:
• Manage the whole flight including receiving & delivering the cargo.
• Check the completion of the flight’s and cargo’s documents.
• Check Fuel and destinations cooperate with the pilot.
• Submitting all documents for delivering the cargo.
• Submitting necessary papers for landing and takeoff in foreign airport.
• Connecting with head office from every point reached.
• Make decision and take immediate action for any sudden problems while flight.
• Troubleshooting all the problems related to the above mentioned.
• Reviews flight schedules, flight crew bid sheet for routes, & crew schedules to ensure assignments for schedules & routes are in accordance with personnel qualifications for type of aircraft, federal safety & operational regulations, union contract provisions, & company policy.
• Coordinates activities of sections in flight operations department, such as dispatching, flight control, flight training & meteorology, to ensure maximum operating efficiency.

Company industry:
Airlines
Job role:
Management

Public Relation Officer

February 2004 - January 2005

The Capital Cargo

Umm Al Quwain, United Arab Emirates

February 2004 - January 2005

Duties:
• Develop & maintain the company's corporate image & identity, which includes the use of logos & signage.
• Organizing company's relations with clients.
• Manage communications budgets.
• Submitting Government requirement documents.
• Manage special events such as sponsorship of races, parties introducing new products, or other activities the firm supports in order to gain public attention through the media without advertising directly.
• Tabling incoming & outgoing contracts of employee.

Company industry:
Business Process Outsourcing (BPO)
Job role:
Administration

Team Leader

December 2003 - September 2004

Jacobson

Dubai, United Arab Emirates

December 2003 - September 2004

Duties:
• Prepares source data for computer entry by compiling & sorting information; establishing entry priorities.
• Processes customer & account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
• Enters customer & account data by inputting alphabetic & numeric information on keyboard or optical scanner according to screen format.
• Maintains data entry requirements by following data program techniques & procedures.
• Verifies entered customer & account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.

Company industry:
Administration Support Services
Job role:
Support Services

Sales man

June 2000 - February 2002

Balshion

Ukraine

June 2000 - February 2002

Duties:
• Gathering market & customer information.
• Maintaining & developing relationships with existing customers via meetings, telephone calls & Email.
• Checking quantities of goods on display in the showroom.
• Ensure that products are displayed & merchandized in accordance with the standard set by the principal company.
• Reviewing own sales performance, aiming to meet or exceed targets.

Company industry:
Retail & Wholesale
Job role:
Sales

Education

Skyline Training Center

February 2015

February 2015

Diploma, Cambridge International Diploma in IT Skills

United Arab Emirates

Kriviy Rig Technical University

June 2003

June 2003

Bachelor's degree, Engineering

Ukraine

Al Rashidiyah Secondary School

July 1997

July 1997

High school or equivalent, Science Exams

United Arab Emirates

Skills

Product Knowledge
Expert
Product Knowledge
Expert
Customer Service
Expert
Customer Service
Expert
Production Forecasting
Expert
Production Forecasting
Expert
Management Consulting
Expert
Management Consulting
Expert
Strong leadership and team building qualities
Expert
Strong leadership and team building qualities
Expert
Time management and well organized
Expert
Time management and well organized
Expert
Excellent communication skills
Expert
Excellent communication skills
Expert
Personal development skills
Expert
Personal development skills
Expert

Languages

Arabic

Expert

English

Expert

Russian

Expert

Training and Certifications

Certifications
yes
Emirates Post Training center
Aug 2011 - Aug 2011
yes
Emirates Post Training Center
Jun 2011 - Jun 2011
yes
Emirates Post Training Center
Nov 2011 - Nov 2011

Hobbies and interests

Electronics
Football
Movies
Reading
Fishing