counter service specialist
mashreqbank
Total years of experience :5 years, 0 Months
Have to handle customers with different demographics, without any bias or prejudice on nationality, income or race.
Have to work closely with CSM to handle quick resolution of customer’s inquiries.
Work closely with CSM to seek guidance and direction on Quality assurance and internal controls.
ATM in charge
Deal with all financial transactions problems like cash shortage or excess ATM differences, possibility of frauds
Handling cash deposits & cash withdrawals from and to central bank
Handling VIP customer accounts
Work closely with Remittances / CPC to resolve customer problems.
Remittance (issuing drafts/TT/P.O-foreign currencies)
Worked as a customer services and sales officer ask- covering the customer to buy different kinds of Masheq Bank products
Finalizing its related jobs (Documenting, open all kinds of accounts, demand & time selling Credit Cards, issuance Mashreq certificates, etc)
GRADUATE WITH DISTINATION (GPA BETWEEN 3.5 & 3.74). CERTIFICATE OF APPRECIATION REGARDS ACTIVITIES IN THE COLLEGE AND MEMBERSHIP IN STUDENT COUNCIL. PRELIMINARY ENGLISH TEST (PET) GENERAL ENGLISH COURSE FROM BRITISH COUNCIL. ICDL FROM FUJAIRAH CULTURE & SCIENCE CENTER. Certificate of appreciation from MashreqBank best sales in first Q 2008. Certificate of business excellence module MashreqBank. Certificate of reactivity relationship banking from Cohen brawn work shop I was member in a Toastmasters Club for developing the techniques of public speaking.