wafa saada

Front Office Receptionist at Reflections Hotel

• United Arab Emirates
• My current job since October 2014

Responds to guests, client’s inquiries and requests.
Cashier.
Manages guest relation activities.
All reservation made for the day to be taken in the night & pre Auth/ purchase has to be taken accordingly & for all discrepancies to be informed to FOM without fail.
Check List for the Shift to be taken on a daily basis without fail
Coordinates request of guest to other departments like housekeeping, pantry, maintenance etc.
Manages multi lines phone system.
Responsible for greeting and directing guests.
Responsible for guest’s checked in and check out.

Customer service at wassim hotel

• January 2008 to January 2010

Assistant at rading company of the construction in morocco

• January 2006 to January 2008

Assistant

• January 2005 to January 2006

Money gram Eurosol Morocco, Fes

Customer Service at Sun & Sands Hotel

• United Arab Emirates
• November 2013 to