Wafa Haider, Customer Service

Wafa Haider

Customer Service

Regus

Location
Bahrain
Education
Diploma, Travel & Tourism
Experience
22 years, 8 Months

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Work Experience

Total years of experience :22 years, 8 Months

Customer Service at Regus
  • Bahrain - Manama
  • My current job since June 2007

Answering calls
updateing client information
Weekly suppliers report
Monthly centre inventory
Admin support
Accounting
Updating Staff records
Fixing appointments for country General Manager with Regus clients
Hotel booking for Regus Management
Daily collection report in regards to the bank statement

Customer Service Representative at Regus Bahrain
  • Bahrain - Manama
  • June 2007 to July 2013

June '07 - current Regus Bahrain
Customer Service Representative
Main duties: Answering calls
Update client information
Weekly report about the centre inventory
Admin support
Accounting
Updating Staff records
Fixing appointments for country General Manager
Hotel booking for Regus Management
Daily collection report in regards to the bank statement

Receptionist & secretary at Ebrahim Khalil Kanoo
  • Bahrain
  • July 2005 to June 2007

July '05 - June '07 Receptionist & secretary
Ebrahim Khalil Kanoo
Main duties: Answering calls
Filling
Daily reports
Secretarial jobs

Indoor Sales Executive at TNT International Express
  • United Arab Emirates
  • September 2003 to March 2005

Sep '03 - March '05 Indoor Sales Executive
TNT International Express
Main duties: Selling courier rates to companies
Weekly report
Following up the shipments

Front Office Receptionist at The Diplomat Radisson SAS Hotel
  • Bahrain - Manama
  • July 2000 to August 2002

July '00 - Aug '02 Front Office Receptionist
The Diplomat Radisson SAS Hotel
Main duties: Answering calls
Handling guest's requirements
Check in & out the guests

Education

Diploma, Travel & Tourism
  • at Gulf Collage of Travel & Tourism
  • January 2000

1991 - 2000 National Diploma in Travel & Tourism Gulf Collage of Hospitality & Tourism

High school or equivalent, Commercial Studies
  • at Al Hoora Secondary Commercial School
  • January 1999

1996 - 1999 Commercial Studies Al Hoora Secondary Commercial School

Languages

Arabic
Expert
English
Expert

Training and Certifications

N/A (Training)
Training Institute:
No training did
Date Attended:
June 2007