wesam zalloum, Managing Director

wesam zalloum

Managing Director

Mashooq restaurant

Location
Jordan - Amman
Education
Diploma, hotal management
Experience
24 years, 9 Months

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Work Experience

Total years of experience :24 years, 9 Months

Managing Director at Mashooq restaurant
  • Jordan - Amman
  • February 2022 to April 2024

● Achieved a 15% reduction in operating expenses within the first year through strategic cost-cutting initiatives.
● Implemented new customer loyalty programs resulting in a 20% increase in customer retention and repeat business.
● Led the team to achieve a 25% increase in overall revenue through targeted marketing campaigns and menu optimizations.

Director Of Operations at Tulin World Food Company
  • Saudi Arabia - Khobar
  • October 2009 to December 2021

● Led operations for two brands, overseeing 14 locations and a team of 130 employees.
● Developed and executed strategic plans to drive business growth, resulting in a 30% increase in revenue.
● Implemented standardized operational procedures and training programs, improving efficiency and service quality.
● Managed procurement activities with an annual budget of $8 million, negotiating contracts and achieving 15% cost savings.
● Implemented cost-control measures, reducing food costs by 10% while maintaining quality standards.
● Developed and maintained strong relationships with vendors, negotiating favorable contracts and ensuring timely deliveries.

area manager operations at domino’s Pizza
  • Saudi Arabia - Riyadh
  • November 2008 to September 2009

● Developed comprehensive operational plans according to franchise standards.
● Established a robust training and development department, ensuring staff competence.
● Managed day-to-day business operations efficiently.

Restaurant manager at the pizza company
  • Jordan - Amman
  • March 2006 to October 2008

● Started and managed restaurant operations according to franchise standards.
● Implemented effective inventory management strategies, ensuring optimal stock levels.
● Led a team of staff members to deliver exceptional customer service and meet sales targets.

assistant manager at starbucks cafe
  • Saudi Arabia - Jeddah
  • January 2002 to December 2005

● Assisted in store management, ensuring high-quality service delivery.
● Supported store operations and maintained a positive work environment.

Supervisor at Dunes Club
  • Jordan - Amman
  • April 1999 to November 2001

● Oversaw daily club operations, ensuring smooth functioning.
● Managed staff and maintained high standards of service.

Education

Diploma, hotal management
  • at Al-Balqa` Applied University
  • January 2001

Specialties & Skills

Food Service Management
Inventory Management
Team Leadership
Financial Management
Business Development
Microsoft Office software & the Internet- Expert.
communication

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Management skills (Training)
Training Institute:
Sandellas Flatbread Cafe international
Date Attended:
February 2010

Hobbies

  • Chess ,Travel , Cooking