wesam Tawil

Lead company-wide operations, driving sustainable growth and operational efficiency.
• Increased market share and sales volume through strategic initiatives and network expansion.
• Maximize profitability of service and parts departments while enhancing brand awareness.
• Foster innovation by integrating emerging automotive technologies, including electrification and connected vehicles.
• Build and empower high-performance teams aligned with company goals and customer-first values.

Directed aftersales operations, elevating service quality and customer engagement.
• Consistently achieved highest global rankings among Kia distributors in CSI, NPS, and KACS.
• Developed and executed aftersales strategy, optimizing processes, budgets, and team performance.
• Led technical training and certification programs resulting in award-winning team performance.
• Oversaw parts and service profitability, warranty claims, and operational KPIs.

Optimized aftersales customer experience and improved departmental processes.
• Managed parts inventory and service operations to ensure profitability and efficiency.
• Coordinated aftersales functions including warranty claims, deliveries, and collections.
• Led team development and training programs to elevate technical expertise and service standards.

• Managed service department operations, customer satisfaction, and KPI achievement.
• Developed quality control processes and oversaw parts operations.
• Recruited and trained service staff, fostering teamwork and continuous improvement.

Delivered technical training and support to service teams.
• Communicated with clients and engineers to ensure effective service delivery.
• Conducted research and workshops to stay current with industry developments.
• Contributed to ERP and workflow system development.