Total Years of Experience: 14 Years, 0 Months
March 2023
To Present
Sr. Manager, Applications Services
at Cruise Saudi
Location :
Saudi Arabia - Jeddah
▪ Leading a team of on and offshore engineering resources working to deliver multiple concurrent projects.
▪ Collaborate cross-functionally within IT team, as well as with necessary internal and external business partners.
▪ Working with leadership to recommend scheduling, prioritization, and resource allocation to deliver best-in-class technical solutions.
▪ Implement enterprise application projects, directing requirements definition, development, validation, and ongoing maintenance activities.
▪ Acting as a solution architect for projects by defining the technical pattern and providing team members with guidance on how to implement solutions.
▪ Planning, developing, supervising, and implementing IT projects utilizing the established project management tools and techniques.
▪ Prepare, revise, finalize and submit the annual budget forecast for the Applications Services Department and related Technologies.
▪ Assesses institutional needs and provides analysis of computer information systems, processes, and support.
▪ Provides guidance, leadership and mentoring to a team of Application Services professionals.
▪ Supports and develops the technical expertise needed to meet long-term business needs.
▪ Develop and lead Process Improvement initiatives to identify areas where Application Services can assist in problem solving or recommend solutions.
▪ Communicates cross-divisionally and coordinates with user and technical groups regarding applications, developing application solutions, determining system requirements and modifications of systems.
▪ Plans project materials, labor, timelines, and objectives.
▪ Coordinates and tracks customer service requests.
▪ Establishes, monitors, and ensures compliance with system standards and applicable regulations.
▪ Develops procedures, structures, and contracts for support, maintenance, and security of systems.
▪ Explores innovations and trends in technology for institutional applicability.
▪ Collaborate cross-functionally within IT team, as well as with necessary internal and external business partners.
▪ Working with leadership to recommend scheduling, prioritization, and resource allocation to deliver best-in-class technical solutions.
▪ Implement enterprise application projects, directing requirements definition, development, validation, and ongoing maintenance activities.
▪ Acting as a solution architect for projects by defining the technical pattern and providing team members with guidance on how to implement solutions.
▪ Planning, developing, supervising, and implementing IT projects utilizing the established project management tools and techniques.
▪ Prepare, revise, finalize and submit the annual budget forecast for the Applications Services Department and related Technologies.
▪ Assesses institutional needs and provides analysis of computer information systems, processes, and support.
▪ Provides guidance, leadership and mentoring to a team of Application Services professionals.
▪ Supports and develops the technical expertise needed to meet long-term business needs.
▪ Develop and lead Process Improvement initiatives to identify areas where Application Services can assist in problem solving or recommend solutions.
▪ Communicates cross-divisionally and coordinates with user and technical groups regarding applications, developing application solutions, determining system requirements and modifications of systems.
▪ Plans project materials, labor, timelines, and objectives.
▪ Coordinates and tracks customer service requests.
▪ Establishes, monitors, and ensures compliance with system standards and applicable regulations.
▪ Develops procedures, structures, and contracts for support, maintenance, and security of systems.
▪ Explores innovations and trends in technology for institutional applicability.
November 2020
To February 2023
Corporate Applications Service Manager
at Panda Retail Company - Saudi Arabia
Location :
Saudi Arabia - Jeddah
▪ Analyzing business processes, identify documentation, simplification, automation and improvements opportunities in operations and recommend the implementation of new systems and processes in agreement with the business partners.
▪ Managing systems and applications life cycle and ensure the strict conformance to change management process in order to avoid any business disruption.
▪ Leading the selection, acquisition/development and implementation of best in class application solutions (such as Enterprise Resource Planning systems), by working with business and stakeholders to gather requirements and fulfil business needs.
▪ Reviewing cost estimates for personnel requirements, new software tools or applications, and external consulting.
▪ Managing and developing the department Standard Operating Procedures (SOPs), policies, procedures, processes, structure, and SLAs to ensure the effectiveness and standardization of the department operations.
▪ Managing direct reports and assigning support tasks and project activities and ensuring that team members have the required direction, resources, and training to successfully complete assigned tasks.
▪ Managing the department performance and developing departmental KPI.
▪ Managing systems and applications life cycle and ensure the strict conformance to change management process in order to avoid any business disruption.
▪ Leading the selection, acquisition/development and implementation of best in class application solutions (such as Enterprise Resource Planning systems), by working with business and stakeholders to gather requirements and fulfil business needs.
▪ Reviewing cost estimates for personnel requirements, new software tools or applications, and external consulting.
▪ Managing and developing the department Standard Operating Procedures (SOPs), policies, procedures, processes, structure, and SLAs to ensure the effectiveness and standardization of the department operations.
▪ Managing direct reports and assigning support tasks and project activities and ensuring that team members have the required direction, resources, and training to successfully complete assigned tasks.
▪ Managing the department performance and developing departmental KPI.
September 2020
To October 2020
Head of Business Intelligence
at Saudi Air Navigation Services
Location :
Saudi Arabia - Jeddah
▪ Analyzing business processes, company structures and information flows to make better use of a company’s resources.
▪ Working closely with other team managers to deliver single framework solutions to a company’s Business Intelligence needs.
▪ Managing the day-to-day activities of the BI team.
▪ Implementing Data Warehouse, ETL and proper integration solutions for Air Traffic Control Automation System (INDRA) and Aviation Revenue and Billing System (FlightYield).
▪ Working closely with other team managers to deliver single framework solutions to a company’s Business Intelligence needs.
▪ Managing the day-to-day activities of the BI team.
▪ Implementing Data Warehouse, ETL and proper integration solutions for Air Traffic Control Automation System (INDRA) and Aviation Revenue and Billing System (FlightYield).
December 2018
To August 2020
Software Development Manager
at Panda Retail Company - Saudi Arabia
Location :
Saudi Arabia - Jeddah
▪ Designing and Implementing Business Solutions, Software, Applications and Workflows.
▪ Building Integration with Different Application and Platforms by using API, WebService, FTP and DB Procedures.
▪ Building Business Data Warehouse and Reports Development using Oracle BI Publisher and MS Power BI.
▪ Managing Business Expectations and Ensuring Deliver the Highest Quality of Services and Solutions.
▪ Team Leading and Performance Monitoring.
▪ Managing Project Lifecycle and Change Management for Solution Deliverables.
▪ Create, Track and Update Activities Against the Detailed Project Plans.
▪ Working Closely with Users and Stakeholders to Ensure the Project Meets Business Needs.
▪ Managing Key User Training, User Acceptance Test, System Integration Testing and Performance Test.
▪ Building Strong, Positive Business Relationships and Serving as Expert Solution Provider and Resource to Team Members in Identifying and Resolving Business Issues.
▪ Building Integration with Different Application and Platforms by using API, WebService, FTP and DB Procedures.
▪ Building Business Data Warehouse and Reports Development using Oracle BI Publisher and MS Power BI.
▪ Managing Business Expectations and Ensuring Deliver the Highest Quality of Services and Solutions.
▪ Team Leading and Performance Monitoring.
▪ Managing Project Lifecycle and Change Management for Solution Deliverables.
▪ Create, Track and Update Activities Against the Detailed Project Plans.
▪ Working Closely with Users and Stakeholders to Ensure the Project Meets Business Needs.
▪ Managing Key User Training, User Acceptance Test, System Integration Testing and Performance Test.
▪ Building Strong, Positive Business Relationships and Serving as Expert Solution Provider and Resource to Team Members in Identifying and Resolving Business Issues.
August 2015
To December 2018
IT Project Manager - Store Applications
at Panda Retail Company - Saudi Arabia
Location :
Saudi Arabia - Jeddah
- Responsible for Projects Planning and cost estimation.
- Preparing Project Initiation documentation.
- Managing business expectations and ensuring deliver the highest quality of service.
- Monitoring staff & team performance.
- Managing project scope and change control and escalating issues where necessary.
- Create, track and update activities against the detailed project plans.
- Working closely with users to ensure the project meets business needs.
- Managing Key User Training, User Acceptance Test, System Integration Testing and Performance Test.
- Preparing Project Initiation documentation.
- Managing business expectations and ensuring deliver the highest quality of service.
- Monitoring staff & team performance.
- Managing project scope and change control and escalating issues where necessary.
- Create, track and update activities against the detailed project plans.
- Working closely with users to ensure the project meets business needs.
- Managing Key User Training, User Acceptance Test, System Integration Testing and Performance Test.
August 2013
To August 2015
IT Senior Systems Analyst - Store Applications
at Panda Retail Company - Saudi Arabia
Location :
Saudi Arabia - Jeddah
▪ Managing the Development Tasks and Maintaining Information Software and Systems.
▪ Preparing Cost Studies for System Changes.
▪ Reengineering and Enhancing the Business Process.
▪ Designing, Programming, Implementing and Analyzing New/Existing System Functions and Procedures.
▪ General Maintenance, Troubleshooting, Enhancement of Various Systems.
▪ Creating a High-level Technical Design by Analyzing Business Requirements, Functional Requirements and Systems
Architecture, and Working with Consultants During ERP Oracle Implementation.
▪ Conducting Training for End Users in the Use of Various Software Applications.
▪ Working with IT Point of Sale Team on the Innovation, Integration and Promotion Projects \[Toshiba 4690 SA\].
▪ Preparing Cost Studies for System Changes.
▪ Reengineering and Enhancing the Business Process.
▪ Designing, Programming, Implementing and Analyzing New/Existing System Functions and Procedures.
▪ General Maintenance, Troubleshooting, Enhancement of Various Systems.
▪ Creating a High-level Technical Design by Analyzing Business Requirements, Functional Requirements and Systems
Architecture, and Working with Consultants During ERP Oracle Implementation.
▪ Conducting Training for End Users in the Use of Various Software Applications.
▪ Working with IT Point of Sale Team on the Innovation, Integration and Promotion Projects \[Toshiba 4690 SA\].
August 2012
To August 2013
IT Supervisor - Sales and Logistics Applications
at Savola Foods
Location :
Saudi Arabia - Jeddah
▪ Support & Analysis Systems and Applications for any Technical Issues.
▪ Monitoring and Maintaining Sales and Logistics Application, Upgrade and Implement New Features.
▪ Managing Handhelds and Mobility Assets by Using SOTI MobiControl Software.
▪ Writing SQL Queries and Database Managing for Microsoft SQL Server.
▪ “SalesBuzz'' Application End to End Support and Communicate with Vendor for Issues Where Necessary.
▪ Extract and Generate Business Reports from SAP Business Object Reports & Crystal Reports.
▪ Defined Notifications \[Server Login Alerts, Website Down Alerts...\].
▪ Providing End of Month Reports for System/Application Issues.
▪ Monitoring and Maintaining Sales and Logistics Application, Upgrade and Implement New Features.
▪ Managing Handhelds and Mobility Assets by Using SOTI MobiControl Software.
▪ Writing SQL Queries and Database Managing for Microsoft SQL Server.
▪ “SalesBuzz'' Application End to End Support and Communicate with Vendor for Issues Where Necessary.
▪ Extract and Generate Business Reports from SAP Business Object Reports & Crystal Reports.
▪ Defined Notifications \[Server Login Alerts, Website Down Alerts...\].
▪ Providing End of Month Reports for System/Application Issues.
February 2011
To August 2012
IT Help Desk Supervisor
at Savola Foods
Location :
Saudi Arabia - Jeddah
- Managing Company & Distributors LANs, WANs, network segments and Internet.
- Maintain systems efficiency.
- Troubleshoot problems reported by users.
- Provide recommendations for future upgrades.
- Evaluate and improve system's performance.
- Assigning routing protocols and routing table configuration.
- Maintaining servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
- Maintain systems efficiency.
- Troubleshoot problems reported by users.
- Provide recommendations for future upgrades.
- Evaluate and improve system's performance.
- Assigning routing protocols and routing table configuration.
- Maintaining servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
December 2010
To February 2011
Bank Sales and Service
at Riyadh Bank
Location :
Saudi Arabia - Jeddah
August 2009
To December 2009
Network Administrator
at Port Project Management and Development Co. Ltd
Location :
Saudi Arabia - Jeddah
- Configuring Cisco routers and switches for local area network.
- Supporting domain & exchange servers.
- Monitoring and maintenance servers and network devices.
- Setup and supporting Microsoft Windows Server and Microsoft Operating Systems.
- Maintain the Network Infrastructure .
- Supporting end users 24/7.
- Supporting domain & exchange servers.
- Monitoring and maintenance servers and network devices.
- Setup and supporting Microsoft Windows Server and Microsoft Operating Systems.
- Maintain the Network Infrastructure .
- Supporting end users 24/7.
February 2009
To May 2009
Information Technology Trainee
at banque saudi fransi (bsf)
Location :
Saudi Arabia - Jeddah
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