Sales Engineer
Zakka Multitec
Total years of experience :8 years, 7 Months
Zakka Multitec is specialized in supplying complete lines of processing, filling and packaging machines, industrial packaging materials and consumables, as well as after-sales services and spare parts. Thus we provide our customers a complete product portfolio.
o Generating new leads who have not previously purchased from the Company.
o Maintaining continuous contact with customers, being their 360-degree touch point for nurturing a long-term relation and maximize the value of the products and services that could be sold.
o Responding to any request from a customer, colleague, or supplier within 24 hours, to maximize customer satisfaction and present a professional company image.
o Understanding the customers’ specific requirements, collect detailed information and prepare RFQ forms and quotations, and close deals.
o Daily reporting of all activities on cloud-based CRM.
o Monthly reporting of achieved orders and future forecasts.
o Developing and maintaining a high level of technical knowledge about all machines in portfolio.
o Preparing and developing technical presentations to explain our company's products or services to customers.
o Discussing equipment needs and system requirements with customers and engineers.
o Collaborating with sales teams to understand customer requirements and provide sales support.
o Helping customers who have problems with installed products and recommending improved or upgraded materials and machinery.
o Setting and achieving sales goals and quotas.
o Ensure all documents and templates at the Sales Department undergo the ISO:9001 Quality Management
System.
o Commissioning and maintaining a variety of equipment including breading machines, batter applicators, batter mixers, fillers, tumbler, injectors, brine mixers, grinders, bowl cutters and clippers.
o Monitoring equipment and machinery performance and developing preventative maintenance measures.
o Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
o Conducting research and attending workshops and webinars to remain abreast of industry developments.
o Writing reports and presenting findings to Managers and Supervisors on a regular basis.
o Frequent flights to Saudi Arabia, United Arab Emirates, Oman, Qatar, and Jordan.
o Attended IFFA 2022 Exhibition (Leading Trade Fair for The Meat Processing Industry) in Frankfurt, Germany as Service Sales Engineer.o Preparing and developing technical presentations to explain our company's products or services to customers. o Discussing equipment needs and system requirements with customers and engineers. o Collaborating with sales teams to understand customer requirements and provide sales support. o Helping customers who have problems with installed products and recommending improved or upgraded materials and machinery. o Setting and achieving sales goals and quotas. o Ensure all documents and templates at the Sales Department undergo the ISO:9001 Quality Management System. o Commissioning and maintaining a variety of equipment including breading machines, batter applicators, batter mixers, fillers, tumbler, injectors, brine mixers, grinders, bowl cutters and clippers. o Monitoring equipment and machinery performance and developing preventative maintenance measures. o Delivering demonstrations to ensure that customers are educated on safe and effective equipment use. o Conducting research and attending workshops and webinars to remain abreast of industry developments. o Writing reports and presenting findings to Managers and Supervisors on a regular basis. o Frequent flights to Saudi Arabia, United Arab Emirates, Oman, Qatar, and Jordan. o Attended IFFA 2022 Exhibition (Leading Trade Fair for The Meat Processing Industry) in Frankfurt, Germany as Service Sales Engineer.
Skills: Team Coordination · Team Organisation · Team Development · Project Team Management · Team · Multi-Cultural Team Leadership · Team Management · Team Leadership · Teamwork · Team Building · Team Spirit · Team Motivation · Sales · Customer Service · Maintenance & Repair · Project Management · Sales Management · Time Management · LeadershipSkills: Team Coordination · Team Organisation · Team Development · Project Team Management · Team · Multi-Cultural Team Leadership · Team Management · Team Leadership · Teamwork · Team Building · Team Spirit · Team Motivation · Sales · Customer Service · Maintenance & Repair · Project Management · Sales Management · Time Management · Leadership
o Designing all Electrical services according to (NEC, NFPA, IEC & BS) standards and regulations which include: Lighting, Power and Low Current Design, Cable, Circuit Breaker, Fuse, Transformer and Generator Sizing, Voltage Drop, Short Circuit Calculation and Earthing System Design and Implementation.
o Supervising & monitoring the site activities as per the schedule & resolving various site related issues by coordination among the various sub-contractors & attending project and design meetings as required.
o Coordinating daily site inspection inclusive of preparation of weekly, daily notification & inspection sheets, attending site meetings, writing reports & giving presentation to the manager and client.
o Checking all the materials that have been delivered to the site & all the materials inspection reports that have been completed.
o Ensuring that all site works are done according to all applicable Quality & Safety standards.
o Trained 2 Engineers & 3 Electricians to join the Team.o Designing all Electrical services according to (NEC, NFPA, IEC & BS) standards and regulations which include: Lighting, Power and Low Current Design, Cable, Circuit Breaker, Fuse, Transformer and Generator Sizing, Voltage Drop, Short Circuit Calculation and Earthing System Design and Implementation. o Supervising & monitoring the site activities as per the schedule & resolving various site related issues by coordination among the various sub-contractors & attending project and design meetings as required. o Coordinating daily site inspection inclusive of preparation of weekly, daily notification & inspection sheets, attending site meetings, writing reports & giving presentation to the manager and client. o Checking all the materials that have been delivered to the site & all the materials inspection reports that have been completed. o Ensuring that all site works are done according to all applicable Quality & Safety standards. o Trained 2 Engineers & 3 Electricians to join the Team.
Skills: Team Management · Team Leadership · Teamwork · Team Building · Team Spirit · Team Motivation · Project Management · Sales Management · Time Management · AutoCAD · Dialux · Ecodial · Microsoft Office
Trained in Building Management System (BMS), CCTV, Access Control & Fire System.
o Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
o Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
o Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
o Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
o Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
o Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
o Discovers and responds to customer needs.
o Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
o Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
o Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
o Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
o Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
o Maintains regular and consistent attendance and punctuality.
o Follows health, safety and sanitation guidelines for all products.
Thesis: Microgrid System applied for a specific Lebanese areas.
Senior Project: Electrical Wireless Energy (Tesla Coil).
