ICT Technicion
2BOPCO
Total years of experience :16 years, 8 Months
Led IT and Telecom support team to conduct help desk services for network, computer hardware, software, and related devices.
Manage troubleshooting of connectivity links including optical fiber, microwave, VHF, HF, UHF, and WiFi.
- Administered IP phone systems (CUCM, PBX) to ensure efficient communication within the organization.
Coordinate with ISPs and PSTN to maintain stable and reliable services, ensuring minimal downtime.
Managed help-desk support for employees, resolving technical issues related to Active Directory, Windows, Microsoft Office, and peripherals.
Installed, configured, and maintained computer hardware and software components.
- Managed network infrastructure, including IP phone systems, VSAT, and VHF systems, ensuring their efficient operation and troubleshooting any issues.