Infrastructure Consultant / Systems Engineer
Fujitsu
Total years of experience :9 years, 9 Months
-Customer success manager for Backup and security cloud SaaS solutions (Subscriptions based).
-Provide post-implementation support and guidance and achieve customer’s satisfaction
-Lead customer's journey post-sale relationship, onboarding, training assistance, regular customer cadences.
-Review product adoption/utilization and provide guidance to customers on how they can gain more value from their subscriptions.
-Provide post-implementation support and guidance and achieve customer’s satisfaction.
-Understand the client business objectives/roadmap and determine a success plan to meet those needs.
-Build trusting relationships with clients and their associates at all levels.
-Identify opportunities to upsell and cross-sell additional products.
-Cross functional collaboration to ensure the customer gets the most out of their product (Sales, Development, Support)
-Technically enable and onboard customers, drive customer adoption of the product.
-Coordinate with Product owners to translate customer's requirements/needs/pain-points into new features.
Backup CommVault Certified: Designing, installation and configuration of backup of Virtualized environment (VMware/Hyper-V/Nutanix) for apps and DBs (MS SQL, SAP HANA, Exchange, SharePoint AD DNS, Sybase, Oracle etc) and integration with Cloud services.
+ Designing and implementation of High-Availability, business continuity and Disaster recovery using CommVault.
+ Customer-facing, gathering requirement, then design, implement and integrate server/storage/backup/virtualization/cloud/SaaS/Software solutions for the customer using Fujitsu/Dell/HPE/Netapp/Brocade/Cisco hardware.
+ Building and administration of Vmware ESXi, vCenter, vSphere, as well as Microsoft Hyper-V.
+ Configuring SAN storage, NAS storage, FC switches
+ Linux (SUSE/Redhat) Unix OS & Microsoft Windows server installation and administration skills.
+ Certifications: CommVault, Veeam, Rubrik, SAP MM, SAP HANA, Flexframe
•Finised courses: HA100-Introduction to HANA, HA150-SQL Basics for HANA, HA300-HANA Implementation and Modeling, HA350-HANA Data provisioning.
Certifications achieved:
-SAP Certified Application Associate - SAP HANA, score: 95%
-SAP Certified Application Associate - SAP BusinessObjects Web Intelligence 4.0. score: 88%
• Experience in SAP HANA studio.
• Delivered HA100 and HA300 training sessions to partner/customers at mangers & seniors level.
• Hosted, attended (and occasionally led) the meetings with Partner/Customer.
• Coordinated, assigned and followed-up with tasks assigned to different project members.
• Assisted partner/customer in converting SQL syntax from Oracle syntax to HANA syntax.
• Assisted partner/customer and helped them to resolve issues and provided them guidance to successfully implement HANA.
• Mentoring new intern(s) joining our team.
• Representing SAP at regional events such as GITEX technology week, Global World Apps Summit.
• Hosting and preparing workshops and events in conferences demonstrating the power of HANA.
• Prepared documentation for daily and semi-daily meetings with HANA partner/customer.
• Designed SAPUI5 websites using JavaScript and HTML5, running on HANA Cloud Platform
• Top Winner-High Achiever Award @SAP graduate program
• TSCM52 SAP Certified Application Associate - Procurement with SAP ERP 6.0 EHP6, score: 93%
• TERP10 SAP Certified - Associate Business Foundation & Integration with SAP ERP 6.0 EHP5
• Communication and presentation skills, Design thinking workshop.
• 1 life cycle project: Project planning, RFP, Blueprint preparation, Realization, and going live.
• Supply chain management (SCM) and Materials management implementation.
• Assist in the maintenance of electrical equipment, cables, transformers, switchgears.
• Detecting and repairing faults, using NOP. Assets and BOQ administration.
• Network management, control and monitor.
Visited and learnt the responsibilites of the following divsions/directorates:
• Electricity Operation & Maintenance Directorate.
• Assets Management Directorate.
• Network Management Division and VIP Division.
• Customer Service Directorate.
• Publicist * (21 October 2012 - Present day)
o IEEE UAEU student branch * Al-Ain - United Arab Emirates
*publicity
*public relationship.
*Customer service
*Social Media/Networking.
*Answering Calls and inquiries.
o Dean’s list for Honor students @ 3.67 GPA o IEEE UAEU student branch publicity officer. o Event’s Organizer.
• Al Nakheel High School - Scientific Section - RAK - UAE Graduated June 2006 - Percentage: 85.3%
• Saudi Scientific Institute (Double Major) - RAK - UAE. Graduated June 2006 - Percentage: 97.6%.