زينب فرح

Flight and demand analysis: Manages a set of routes and flows, sets annual/monthly forecast, monitors the forecast and takes suitable actions in RMS system to optimize the revenue -generated a revenue of 1.1 B USD in 2019 & ~ 86 M USD YTD in 2022 - Continuous review and tracking of the market trends and competition monitoring with focus on market share growth and revenue maximization - Tracks the demand and gives necessary tools to the sales teams as to shift the business from OAL - Adjusts the flights schedules as per the market demand and potential high revenue traffic - Analyzes the market trend and traffic sources, and discuss with sales counterparts tactical or strategical actions as to develop more demand opportunities and increase the market shares - Evaluates charter/new destinations opportunities to assess their profitability - also periodically monitors the operated routes profitability - Liaises with the sales/ops teams and different airports to avail the best slots for the best revenue - Participated in the migration of the Amadeus Revenue Management System from a Segment based system to a Network based system, mainly in the execution of the UAT, BPT and yield calibration,

Head of the operational team of the "Presales" project within the "Shared services" entity, which manages all Capgemini projects support services in an "industrialized" approach, the "Presales" project provides support to the pre-sales’ teams in both an Agile and Lean way to accelerate bids and tenders (Technos: Digital, Automation, Cloud, Oracle, SAP ..., Sectors: Banking, Retail, Aerospace ...) and ensure time to market and a competitive advantage. - Develops the team’s (both in Morocco and India) yearly action plan and KPIs as to meet the entity goals and ensure its growth - Analyzes the day-to-day operations, ensures SLAs respect and guaranties the quality of the deliverables (initiating the bids and tenders’ response, description of the technologies and services required in the RFP / RFI, applications architecture analysis for clients, search for callable references, review and formatting of selected presentations / CVs ...) - Collection of customer needs, follow up with the team and validation of the outputs - Collection and analysis of customer feedback - Maintain a relationship with different teams, such as marketing and sales teams, work collaboratively and promote the services offered - Supervise major transformation projects for the pre-sales support team - Participate in the reporting and analysis of the activity, and implement the appropriate recommendations for continuous improvement.

 Responsible for 7 online stations (MA, DZ, TN, EG(Cairo, Alexandria & Luxor), NG), and 22 offline ones, with a budget of more than 222 M USD for 16/17.
- Worked with Sub regional Manager in efficiently redistributing and finalizing FY1617 gross budgets, Breakdown the budget figures by OnD and month for each online POS, and proposed a suitable seasonality split for Offline stations and new destinations budget
- Evaluated new and existing route developments within region, worked on RAK launch, and RAK additional frequencies, completed required business cases to support Corporate Planning with market relevant data.
- Developed and implemented new improved methods for forecasting the future month’s performance based on statistical models.
- Conducted sustained research and gathering of data and relevant information as needed to develop successful business proposals from internal and external sources.
- Compiled reports based on analysis performed including but not limited to business plans, strategy meetings preparation reports, country economic and trade overview presentations, SWOT analysis, and profit margin analysis.
- Studied the offline markets to implement through fares iso add-ons, specify the top OnDs and suitable fares to apply
- Analyzed the data to evaluate existing and potential business opportunities. Makes recommendations based on analysis outcome.
- Established appropriate fare strategy and ensures on time pricing and distribution on the market.
- Provided analytical support in designing and evaluating yearly and ad-hoc sales incentives and deals, monitored the Corporate, SOTO, FFP and private deals performance
- Responsible for the planning and delivery of procedural training for Account Managers to ensure consistency within the stations.

- Initiated BSP integration process for five countries in Europe, prepared relevant documentation, coordinated with IATA, ensured the follow up with IT department in HO for technical tests...
- Designed efficient sales performance and P&L reports, and regularly monitored and analyzed sales data, agreements and incentives, with a view to develop various B2B channels (travel agents, OTA, direct sales ...) and B2C (web)
- Coordinated projects with different internal departments and partners to elaborate and implement marketing and branding plans
- Supervised Impact analysis / Review of suggested media plans- negotiated joint offers and partnerships with partners
- Coordinated tactical marketing actions (fares promotions, ancillaries offers ...) / monitored PR activities - drastically improved the company visibility

- Managed a set of routes and optimized their revenue by effectively manipulating the yield / fill ratio.
- Profitability Analysis for operated sectors (Profit & Loss). Set and implemented suitable recommendation.
- Established pricing policies in the short / medium and long term based on detailed analysis of routes, seasonality, competition and the market reaction.
- Participated in the review and improvement of the flights schedule: allocation of A/C / cancellation / combination / addition of extra flights to align with the business targets of the company in terms of growth in profitability and competitive position.
- Improved the Managed partner deals revenue (charters, allotments ...) vs historical performance, by adjusting the conditions and taking advantage of the environmental factors: the level of competition, destinations, the loads targets, and the booking trend.

-In charge of a team of 7 members
- Successfully tendered and secured business from top Digital and Communications French agencies (Euro RSCG, L’agence 8, Mondeos, Balado...)
- Identified resources requirements, established the functional and technical specifications,
- Implemented the planning and monitored the project phases, ensured the implementation of procedures at all steps

- In charge of a team of 10 members
- Managed a portfolio of Web apps and portal creation, and application maintenance (TMA) contracts for several clients (Maroc Telecom, FM6 Mobisud, Chronopost, INDH, Mauritel, Malitel..) and successfully signed and renewed maintenance contracts
- Evaluated the requests (type, priority level...)
- Developed technical proposals (benchmark study, planning, functional and cost analysis)
- Coordinated the team’ tasks, ensured performance measurement and support and training for the end user
- Ensured monitoring and activity reporting (progress, meeting deadlines, cost control…), customer relationship management
- Project and schedule management (Steering Committee, Meeting Conduct)