Zainab Kiani

Responsibilities:
Lead generation and prospect follow up
Providing excellent customer service to existing clients
Providing details for property to client for investments
Handling new clients/customers
Maintaining customer support services
Making appointments and for property consultants
Following up with the clients and property consultants
Making high net worth contacts through prospecting and positive rapport
Studied and learnt Dubai property market thoroughly

Responsibilities:
Contacting new clients for loans and credit cards sales.
Providing clients with different insurance queries.
Maintaining my sales target.
Providing balance transfer and quick cash to clients.
Enhanced relationship with the clients by cross selling products and services.
Retaining customers by providing the best possible service and solutions.

Responsibilities:
Arranging and assisting in meeting with new client for business inquires.
Providing the rates for all inquiries received by tele sales.
Assisting client with the best rates for all inquiries.
Handling client inquiries for international freight shipments, as well as domestic and express shipments.
Providing collection and delivery solutions under various situations.
Providing client with customer support requirements.
Maintaining daily reports.
e

Designation: Product & Accent Trainer
February 2008 - October 2013

Responsibilities:

Conducting training for new hires
Coaching & training for low programmers
Handling new clients
Maintaining records / Quality representation analysis
Offered solutions and suggestions for process and product sale’s improvement to management.

Designation: Tele sales Senior Sales Loan Executive
January 2006 - January 2008

Delivery of team sales, service level components, quality and productivity targets & indicators.
Report to Project manager on team performance and ensure compliance of company policy
Recommendations for product and process development based on customer feedback and analysis of the same.
Overseeing marketing campaigns and coordination with respective media organizations
Involved in recruitment of through interview process.