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Zeena Sakka, BUSINESS SUPPORT SPECIALIST / HR

Zeena Sakka

BUSINESS SUPPORT SPECIALIST / HR·Altran Magnetics LLC

Jordan

Bachelor's degree, Hospitality Management

Work experience

Total years of experience: 9 years, 5 months

BUSINESS SUPPORT SPECIALIST / HR

January 2023 - Present

Altran Magnetics LLC

Chicago Loop, United States

January 2023 - Present

• Provided C-level administrative support, scheduled meetings, and coordinated
international travel.
• Managed recruitment globally, handled interviews, onboarding paperwork, and
orientation.
• Addressed employee relations and offboarding logistics and maintained HR records.
• Coordinated and organized logistics for international conferences and executive
meetings.
• Contributed to ISO-9001 certification processes through documentation and process
review.

Company industry:
Electrical Engineering

Human Resources Manager

January 2019 - January 2023

Aramark Facility Services, Chicago Public Schools

Chicago Loop, United States

January 2019 - January 2023

• Developed HR policies and SOPs to improve efficiency and consistency.
• Used data to enhance recruitment, onboarding, and retention strategies.
• Advised managers and leadership on HR best practices and staffing.
• Led HR operations across three major venues, supporting 450+ union employees and
30 managers.
• Managed hiring, onboarding, and training for 200+ employees, including COVID-19
emergency staffing.
• Investigated employee relations issues and union grievances, ensuring compliance
and resolution.
• Supported union contract negotiations and organizational restructuring.

Company industry:
Facilities & Property Management

Meeting Room Manager

January 2018 - January 2019

Aramark Facility Services, McCormick Place

Chicago Loop, United States

January 2018 - January 2019

• Overlooked work for 140+ SEIU Local 1 Union employees.
• Revamped employee disciplinary process to ensure consistency amongst the team.
• Supervised and ensured client satisfaction for all event setups for McCormick Place
Convention Center
• Determine temporary labor staffing needs based on event coverage needs.
• Created innovative tracking methods for attendance tracking and payroll
timekeeping compliance improving teams compliance by 20%.
• Point of contact for all vendors within McCormick Place to ensure event success and
client satisfaction.

Company industry:
Hospitality & Accomodation

Assistant Manager

January 2017 - January 2019

Aramark Facility Services, Navy Pier

Chicago Loop, United States

January 2017 - January 2019

• Supervised 120+ union staff and managed scheduling, attendance, and payroll.
• Supported HR tasks including hiring, onboarding, and compliance tracking.
• Improved timekeeping systems and labor reporting accuracy.

Company industry:
Hospitality & Accomodation

Education

Florida State University

December 2016

December 2016

Bachelor's degree, Hospitality Management

United States

Skills

CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
EMPLOYEE ENGAGEMENT
Intermediate
EMPLOYEE ENGAGEMENT
Intermediate
EMPLOYEE RELATIONS
Intermediate
EMPLOYEE RELATIONS
Intermediate
EXECUTIVE INFORMATION SYSTEMS
Intermediate
EXECUTIVE INFORMATION SYSTEMS
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ORGANIZATIONAL DEVELOPMENT
Intermediate
ORGANIZATIONAL DEVELOPMENT
Intermediate
STANDARD OPERATING PROCEDURES DEVELOPMENT
Intermediate
STANDARD OPERATING PROCEDURES DEVELOPMENT
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Administration
Expert
Administration
Expert
Preparation
Expert
Preparation
Expert
Management
Expert
Management
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Project Management
Intermediate
Project Management
Intermediate
Business Development
Intermediate
Business Development
Intermediate
Leadership
Expert
Leadership
Expert

Languages

Arabic
Beginner
English
Beginner