IT Service Delivery /Data Analyst
Creative Technology Solutions
Total years of experience :12 years, 5 Months
o Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration.
oTo provide support to all IT system users, for all computers, peripherals, data, applications, and networking problems at all Company locations onshore and offshore.
Responsibilities
o Work as part of a team of IT Service Engineers team to be the initial contact for all IT related support requests.
o Provide advanced IT technical troubleshooting and problem-solving skills for system users both onshore and offshore.
o Escalate support issues as necessary to other members of the IT team and external vendors.
o Accurately assess and record incidents using Service Desk Tool to ensure timely resolution and user satisfaction.
o Provide expertise in a range of business and technical applications.
o Manage the build, distribution and inventory of computer equipment, applications, and accessories.
o Ensure Critical incidents reported are escalated and reported to IT Management.
o Take ownership and maintain the IT Asset Management platform.
o Maintain the active directory and end-user system access according to Company policies.
o Managing and deploying Azure services /Microsoft 365.
o Experience in Learning Management system (LMS): Canvas, Tovuti.
CLM Execution Administrator resource launches Campaigns in all channels (Direct Channels, Frontline, Dedicated teams) and monitors system performance to assure the campaigns are launched properly.
Responsibilities
- Design the campaign launch in Bank’s direct channel
- Design the campaign criteria and list
- Liaise with marketing and products to finalize campaign collaterals and text
- Automate the list in campaign Automation
- Create the segment in OBIEE and connect it to the campaign in CRM to launch it through different channels (ATM, SMS, EDM)
- Make analysis and Create reports and dashboards in OBIEE to monitor the campaigns and leads performance
- Design these reports based on products/segments/channels needs
- Do manual corrections if the system is not working properly
- Correct the wrong users input data and train the users for inputting correct data
- Create processes writing in details all the steps needed to launch campaigns in all channels, create processes for departments daily tasks
Responsibilities Producing project feasibility and costing report Work closely with management to prioritize business and information needs Overseeing implementation of a new system including data migration Planning and working flexibly to deadlines keeping up to date with technical and industry developments Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality Participates in the review, analysis and documentation of business systems and user needs Supports the collection, documentation and maintenance of functional requirements and modeling Participates in the planning, execution and documentation of functional testing results Developing specifications, diagrams and flowcharts for programmers to follow Acquire data from primary or secondary data sources and maintain databases/data systems Filter and “clean” data, and review computer reports, printouts, and performance indicators to locate and correct code problems
Responsibilities:
Develops, designs, builds, tests, implements, maintains and enhances HRIS tables, codes, and security
Assisting in the short listing of suitable candidates from applications
Developing & improving existing HR procedures and processes
Preparing & Revising the final salary sheet to deliver it to the financial department
Making sure that any promotions, transfers and pay rises take effect as planned
Assisting in the set up and maintenance of client & candidate databases
Audit each employee file to update incomplete and missing paperwork in a timely manner
Conducting inductions for new employees
Organizing and arranging interviews for candidates
Conducting interview with job applicants, asking relevant questions
Writing job specifications and contracts for new employees
Provide employees with the necessary bank forms
Conduct exit interview
Scan confidential documents into electronic filing system and categorized them for retrieval and review
Monitor employee file compliance by utilizing computer system to generate reports
Deciding which online job sites & newspapers to advertise jobs in
Coordinate with Universities, Events in relation to target hires
Conducting pre-employment checks on job applicants i.e. references, medical approval, academic etc.
Make & Update the Organization Structure of the institutions (65 branches)
Assists the Director of Information and Public Relations in the office’s public functions
Responsibilities:
Responsible for performance, integrity and security of a database
Maintains database by identifying and solving database requirements, supporting users
Support database functions by designing and coding utilities
Installs revised by proposing specifications and flowcharts, recommending optimum access technique
Assisting in database design and development
Creating queries that allow data to be extracted
Keeping database up to date
Training colleagues in how to input and extract data
Advising on training needs and courses available
Working closely with analysts, programmers, IT managers who all require reports to collate information for planning, reference and communication purpose
Work with database software to find ways to store, organize and manage data
Identify user needs, setup computer database and test systems ensuring that they perform as they should
Researches and prepare statistical reports
Keeping website updated & intranet up to date
Inducting new staff on IT systems
Determine standards to be followed ( file size, standard format)
Establish various databanks (Access, SQL)
Overseeing computer security and anti-virus updates
Ensure data is backed up
~~~~~~~~~~ KEY SKILLS ~~~~~~~~~~
Technical Skills
SAP HCM Module
System Analysis and Design, Feasibility Study
Vb.Net, Asp.Net, Data structure, Visual Studio
Web Matrix, Visio, Web development using FrontPage, Active Inspire(studio)
HTML, CSS, XML, Macromedia Flash, Photoshop, Smart Draw, SPSS, Mathmatica
SQL Server / Oracle
Internet Browsing, Networking, Business Accounting 1, 2 and Finance
