Zeinab Borai

Quality, Communications & Training Manager-Global Contact Centres at Etihad Airways

• United Arab Emirates - Abu Dhabi
• April 2009 to July 2011

Bachelor of Arts in English Language & Literature

Quality Assurance & Training Manager, Acting Operations Manager at teleperformance

• Egypt - Cairo
• August 2007 to April 2008

Quality Assurance & Training Manager at Raya Contact Center, Subsidiary of Raya Holding

• Egypt - Cairo
• February 2002 to February 2007

Personal Assistant to the Minister at Ministry of State for Environmental Affairs

• Egypt - Cairo
• January 2001 to January 2002

Revenue Manager at Four Seasons Hotel

• Egypt - Cairo
• May 2000 to December 2000

Customer Satisfaction Manager at Raya Distribution - Nokia Mobile Phones

• Egypt - Cairo
• February 1999 to May 2000

Corporate Sales Executive at KLM Roya Dutch Airlines

• Egypt - Cairo
• February 1985 to February 1999