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Zein Al Abedin Fares, General Manager - Qatar

Zein Al Abedin Fares

General Manager - Qatar·Bayt.com

Qatar

Bachelor's degree, Bachelor of Business Administration in International Business Management

Work experience

Total years of experience: 19 years, 6 months

General Manager - Qatar

September 2023 - Present

Bayt.com

Doha, Qatar

September 2023 - Present

Company industry:
Internet & E-commerce
Job role:
Management

Head of Customer Success

January 2022 - April 2025

Bayt.com

Doha, Qatar

I found this job using Bayt.com

January 2022 - April 2025

- Lead and oversee the Customer Success and Customer Happiness teams globally, ensuring exceptional customer experience, retention, and satisfaction across all touchpoints.
- Mentor, develop, and manage a team of 30 high-performing Customer Success Managers and other backend support professionals.
- Develop and implement strategies to drive customer engagement, product adoption, and long-term success.
- Collaborate cross-functionally with Sales, Product, and Marketing teams to align customer needs with business goals and product offerings.
- Establish key performance indicators (KPIs) and drive performance metrics to measure customer health, churn, and upsell opportunities.
- Spearhead the development and execution of customer onboarding, training, and support programs to optimize the user journey.
- Champion customer feedback, ensuring insights are captured and communicated for continuous product improvement and innovation.
- Drive customer advocacy programs, creating case studies, testimonials, and reference programs to strengthen brand loyalty.
Company industry:
Internet & E-commerce
Job role:
Support Services

Regional Sales Manager (Qatar & Kuwait)

January 2020 - December 2021

Bayt.com

Doha, Qatar

I found this job using Bayt.com

January 2020 - December 2021

- Directed a regional sales team of 11+ sales/support professionals, achieving the annual revenue target and year-over-year sales growth during the pandemic.
- Developed and executed targeted sales strategies that resulted in an increase in new business acquisition and expanded market share within the region.
- Implemented a data-driven sales approach that improved lead conversion rates by 30%+.
- Managed key accounts, increasing customer retention by 20% through strategic relationship-building, customized solutions, and an increased upsell and cross-sell opportunities within existing accounts.
- Spearheaded training and development programs for the sales team, boosting team performance and enhancing individual sales quota achievement.
- Coordinated with marketing to launch regional campaigns and events, driving increase in brand awareness and inbound leads.
- Established and tracked sales KPIs, consistently exceeding sales targets.
- Negotiated and closed high-value contracts, breaking records of highest cashed transactions in the region.
Company industry:
Internet & E-commerce
Job role:
Management

Key Account Manager - (Recruitment Consultant)

August 2010 - December 2019

Bayt.com

Jeddah, Saudi Arabia

I found this job using Bayt.com

August 2010 - December 2019

Gradually promoted from Junior Account Manager to Account Manager to Senior Account Manager to Key Account Manager.

1. Responsible for generating revenue through new client sales and account management, while maintaining the highest level of customers’ loyalty.
2. Assist clients with their recruitment needs through sourcing, screening and shortlisting candidates for interviewing them.
3. Effectively manage assigned clients through a transactional and solution-oriented selling approach.
4. Maintain and grow transactions and revenue volumes from assigned customers.
5. Build long-term relationships and provide quality customer service.
6. Prospecting and cold calling to generate new leads.
7. Determine customers’ recruitment needs and prepare proposals to sell Bayt.com services that address these needs.
8. Conduct online demonstrations to clients on Bayt.com in order to handle objections and convince customers to buy.
9. Report all sales, communications and opportunities to the management through the CRM system.
10. Forecasting and preparing plans to achieve sales goals and profits.
11. Follow up with the Customer Care Executive to insure good level of after sales service.
Company industry:
Recruitment & Employee Placement Agency
Job role:
Sales

Senior Research Associate

September 2009 - February 2010

Zawya / Thomson Reuters

Beirut, Lebanon

September 2009 - February 2010

1. Develop and improve Zawya Real Estate products and services.
2. Update and expand the real estate corporate database on Zawya platform.
3. Assist in creating and developing new projects for the real estate sector.
4. Assist in the creation of industry insights and newsletters covering the real estate sector.
5. Research and gather information related to the top real estate companies in the Middle East and North Africa.
6. Read and reflect corporate disclosures, annual reports, top news and press releases related to the real estate sector in the Middle East and North Africa.
7. Assist Zawya members in their inquiries and questions.
8. Coordinate with other teams to insure accurate and comprehensive profiles.
Company industry:
Journalism
Job role:
Research and Development

Research Associate

July 2008 - August 2009

Zawya / Thomson Reuters

Beirut, Lebanon

July 2008 - August 2009

1. Update and expand the corporate database on Zawya platform.
2. Research and gather information related to the top companies in all sectors in the Middle East and North Africa via various means including internet, telephone and media.
3. Cover top news and press releases for all sectors in the Middle East and North Africa.
4. Coordinate with other teams to insure accurate and comprehensive profiles.
Company industry:
Journalism
Job role:
Research and Development

Travel Consultant

June 2006 - July 2007

Arabian Investment & Tourism (AIT)

Beirut, Lebanon

June 2006 - July 2007

Selling travel and tourism services to clients while advising them on the best package and place to visit, taking into consideration their needs and budget.
Company industry:
Hospitality & Accomodation
Job role:
Sales

Warehouse Supervisor (Internship)

June 2004 - October 2004

SIDALCO Aluminium Company

Beirut, Lebanon

June 2004 - October 2004

Handle stock and order merchandise depending on the stock on hand, customers' orders and future forecasts.
Company industry:
Heavy Industry & Metallurgy
Job role:
Logistics and Transportation

Trainee (Internship)

June 2003 - September 2003

SIDALCO Aluminium Company

Beirut, Lebanon

June 2003 - September 2003

Warehousing, loading and unloading of merchandise and delivering orders to the customers.
Company industry:
Heavy Industry & Metallurgy
Job role:
Logistics and Transportation

Education

Lebanese International University (LIU)

June 2008

June 2008

Bachelor's degree, Bachelor of Business Administration in International Business Management

Lebanon

GPA (point): 3.18 out of 4

GPA (point): 3.18 out of 4

I graduated top of my class.

Industrial Technical Institute (ITI)

July 2005

July 2005

High school or equivalent, Sales and Commercial Relations

Lebanon

Makhzoumi Foundation

April 2002

April 2002

Diploma, Computer Literacy

Lebanon

Skills

Sales
Expert
Sales
Expert
Key Account Management
Expert
Key Account Management
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Communication Skills
Expert
Communication Skills
Expert
Microsoft Office (Word, Excel, Power Point)
Expert
Microsoft Office (Word, Excel, Power Point)
Expert
Internet Savvy
Expert
Internet Savvy
Expert
Team Work
Expert
Team Work
Expert
Mentoring Skills
Expert
Mentoring Skills
Expert
Customer Relationship Management (CRM)
Expert
Customer Relationship Management (CRM)
Expert
Working Under Pressure
Expert
Working Under Pressure
Expert
Self-motivated
Expert
Self-motivated
Expert
Organizational Skills
Expert
Organizational Skills
Expert
Recruitment including Sourcing, Screening and Shortlisting
Expert
Recruitment including Sourcing, Screening and Shortlisting
Expert
Leadership Skills
Expert
Leadership Skills
Expert
Key Account Management
Expert
Key Account Management
Expert
Customer Centricity
Expert
Customer Centricity
Expert
Customer Centricity
Expert
Customer Centricity
Expert
Empathy
Expert
Empathy
Expert
Competitor Analysis
Expert
Competitor Analysis
Expert
Strategising
Expert
Strategising
Expert
CRM
Expert
CRM
Expert
B2B Sales
Expert
B2B Sales
Expert
B2C Sales
Expert
B2C Sales
Expert
Sales
Expert
Sales
Expert
Research
Expert
Research
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Communication Skills
Expert
Communication Skills
Expert

Languages

Arabic

Expert

English

Expert

French

Beginner

Training and Certifications

Certifications
Systematic Sales Acceleration
The Academy For Sales Excellence
Sep 2012 - Sep 2012
Professional Selling Skills
Millenium Solutions Training Center
Jan 2014 - Jan 2014

Recommendations

Samer Chahine

Jan 2014

Jan 2014

Consultant•Manager

Zein Al Abedin Fares worked under my supervision as a Research Associate and later promoted to Senior Research Associate. His responsibilities included corporate and market research and analysis, report writing, data entry, and conducting customer service via e-mail and telephone. Throughout his employment, Zein proved to be an efficient, hard-working, and punctual employee. I was very impressed with Zein's ability to complete all assigned work in a timely and professional manner. In addition, Zein's reports were very precise and thorough. Zein would begin and complete his tasks with minimal supervision and with complete competence. I highly recommend Zein for any position. He is an excellent employee; anyone would enjoy working with him. Respectfully Samer Shaheen