Farah Leisure Parks Management
Abu Dhabi
Total years of experience :2 years, 11 Months
Abu Dhabi
Farah Leisure Parks Management: Ferrari World Abu Dhabi
Date of Joining: 4 September 2012 till now
Department: Guest relation frontline staff -Rides & Attractions department
Principal Responsibilities:
Operating the rides or attractions as required on a daily basis. Complying and ensuring that all policies, procedures and safety regulations are met. This is an "On stage" position with direct contact with the guest and colleagues. I ensure excellent customer service /team work and the highest possible presentation standard at all times. In this way I market our rides and attractions always putting the guest needs first and giving them the satisfaction of a fun filled day at FWAD.
Duties •Managing 4 to 8 colleagues with different culture backgrounds at the same to work together
•Assisting with any guest enquiries regarding the park
•Assisting other departments when required
•Given the best customer service by going beyond expectations
Operating the rides or attractions as required on a daily basis. Complying and ensuring that all policies, procedures and safety regulations are met. This is an “On stage” position with direct contact with the guest and colleagues. I ensure excellent customer service /team work and the highest possible presentation standard at all times.
DaYang Shopping Mall
2010-2012
Work as sales and guests relation during the summer/winner vacation.
Main Activities and Responsibilities: •Attending customers/custom requirement
•After sales service
•Guide customers
•Up selling product
•Sales skills & training
•Product knowledge
Jinling Hotel (5 star)
2010-2012
Work in the F&B department as an waitress after school.
Main Activities and Responsibilities: •Set table
•Assistance other main waitress pass menu
•Assistance guests order
•Assistance mixologists to bartending
•Sale drinks and specialties in the hotel balcony
School Attended: 2010-2013 Nanjing Institute Of Tourism & Hospitality Major: Hotel Management