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Abdullah Al Khamis, Business development and sales support manager

Abdullah Al Khamis

Business development and sales support manager·The Saudi British Bank - Sabb

Saudi Arabia

Bachelor's degree, English Literature

Work experience

Total years of experience: 19 years, 4 months

Business development and sales support manager

January 2021 - Present

The Saudi British Bank - Sabb

Riyadh, Saudi Arabia

I found this job using Bayt.com

January 2021 - Present

•Manage all requests issues and arrange to resolve with IT
• Monitor the workflow of all district employees belong to fulfillment team
• Follow up all pending applications with the Operations Department
• Prepare and send daily reports and share with top management
• Follow up pending application which stuck with customers, branches and sales team
• Continuously develop and monitor employee performance indicators
• Analyze data to help management clarify strengths and weaknesses
• Follow up on product issues and share with product management
• Monitor the numbers of requests and the status of applications
• Staff training and development
Company industry:
Financial Services
Job role:
Training and Development

Product Services Delivery Support Manager

January 2020 - December 2020

The Saudi British Bank - SABB

Riyadh, Saudi Arabia

January 2020 - December 2020

Leading the team to achieve the top performance.
Mortgage Sales Support, arrange with operation to proceed all pending applications (pipeline).
Daily follow up the technical issues and liaise with IT and REDF to finalize them ASAP.
Daily follow up with REDF to cancel contracts if needed.
Daily follow up the discrepancies and missing documents and informations to speed up the booking process.
Updating documents periodically.
Announcing new circulars and products.
Follow up the developers payments once requested.
Update team-space by adding the new signed projects.
Weekly/Monthly report contains the total (applications-booked-amount-product type-discrepancy-complaints-evaluations-branches... etc.).
Support branches and other departments through all contact channels.
Company industry:
Banking
Job role:
Banking

Remittance Officer

July 2019 - January 2020

The Saudi British Bank - Sabb

Riyadh, Saudi Arabia

July 2019 - January 2020

Monitoring outgoing and incoming Telex Transfers
Expedite providing fourther information
Disputing Transfers charges
Follow up the held remittance with OFAC
Preparing returned TTs with FCD team
Reporting Incidents and major issues and problems
Company industry:
Banking
Job role:
Banking

Customer Service acting Officer

January 2015 - June 2019

SABB

Riyadh, Saudi Arabia

January 2015 - June 2019

preparing for and attending auditions, liaising with an agent, discussing interpretation and delivery with other members, performing for a live audience, managing the performance area, undertaking activities to help prepare for quality and overall performance, checking attendence, schedule preparing, arranged shift rotations, rotating shifts arrangement, provide ideas to improve workflow, resolving issues on call.
Company industry:
Banking
Job role:
Customer Service and Call Center

Contact Center Supervisor

February 2012 - January 2015

SABB

Saudi Arabia

February 2012 - January 2015

Provides product/service information by answering questions; offering assistance and takes orders by obtaining and verifying information, Improves quality results by recommending changes, Updates job knowledge by participating in educational opportunities, Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Company industry:
Banking
Job role:
Customer Service and Call Center

Customer Care and Complain Officer

March 2011 - March 2012

SABB

Saudi Arabia

March 2011 - March 2012

To investigate and respond to customer complaints under the direction of the Complaints and Appeals Manager.
To negotiate suitable resolutions to complaints with customers under the direction of the Complaints and Appeals Manager.
To provide detailed summaries of complaints issues for operational meetings and forums.

To identify complaint and other customer feedback trends which indicate where the Scheme can improve.
To provide reports as requested concerning complaints and other customer feedback.
To prepare documents for customer appeals to the ORGANISATION.
To ensure Help Scheme colleagues are informed of complaint outcomes.
To assist with other reporting, customer feedback and complaints tasks as directed by the Complaints and Appeals Manager
Company industry:
Banking
Job role:
Support Services

Quality Assurance & Quality Control officer

January 2010 - January 2011

SABB

Saudi Arabia

January 2010 - January 2011

Monitor phone calls to ensure representatives are following the organization’s protocols.
Areas the analyst might study include voice quality and product knowledge, as well as whether representatives stick to their training scripts.
Areas the analyst might study include voice quality and product knowledge, as well as whether representatives stick to their training scripts.

Daily monitoring of Customer Service Representatives
listens to and evaluates calls groups
choose previously recorded calls, do live monitoring or side-by-side monitoring to evaluate
Meet with the CSR’s Manager and/or Team Leader (Supervisor) to outline a plan of action, If the QC determines that a CSR’s performance needs immediate improvement
Company industry:
Banking
Job role:
Quality Control

Quality Assurance Supervisor

July 2008 - December 2009

SABB

Saudi Arabia

July 2008 - December 2009

-Review the implementation and efficiency of quality and inspection systems
-Develop, recommend and monitor corrective and preventive
-Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality
-Document internal audits and other quality assurance activities
-Investigate customer complaints and non-conformance issues
-Analyze data to identify areas for improvement in the quality
-Evaluate audit findings and implement appropriate corrective actions
-Monitor risk management activities
responsible for document management systems
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Banking

Contact Center Agent

January 2007 - June 2008

SABB

Saudi Arabia

January 2007 - June 2008

1-answer calls and respond to emails
2-handle customer inquiries both telephonically
3-research required information using available resources
4-manage and resolve customer complaints
5-provide customers with product and service information
6-enter new customer information into system
7-update existing customer information
8-process orders, forms and applications
9-identify and escalate priority issues
10-route calls to appropriate resource
11-follow up customer calls where necessary
12-document all call information according to standard operating procedures
13-complete call logs
14-produce call reports
Company industry:
Banking
Job role:
Banking

Education

KFU

June 2016

June 2016

Bachelor's degree, English Literature

Saudi Arabia

GPA (point): 3.78 out of 5

GPA (point): 3.78 out of 5

Enrolment

Skills

MIS Reporting
Expert
MIS Reporting
Expert
Mortgage Banking
Expert
Mortgage Banking
Expert
Performance Management
Expert
Performance Management
Expert
Coaching Staff
Expert
Coaching Staff
Expert
Escalation Management
Expert
Escalation Management
Expert
Plasting and Coating pipes
Intermediate
Plasting and Coating pipes
Intermediate
marketing
Expert
marketing
Expert
Control Cost
Expert
Control Cost
Expert
Auditing
Expert
Auditing
Expert
comunication
Expert
comunication
Expert
customer care
Expert
customer care
Expert
solving problem
Expert
solving problem
Expert
negotiation
Expert
negotiation
Expert
operation
Expert
operation
Expert
key account management
Expert
key account management
Expert
operations management
Expert
operations management
Expert
MIS Reporting
Expert
MIS Reporting
Expert
Mortgage Banking
Expert
Mortgage Banking
Expert
Performance Management
Expert
Performance Management
Expert
Coaching Staff
Expert
Coaching Staff
Expert
Escalation Management
Expert
Escalation Management
Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Training
PMP
Doroob
Apr 2020

Hobbies and interests

Learning and Traveling

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