Project Manager and Business Analysis Specialist
Stc Solutions
Total years of experience :9 years, 7 Months
• Monitoring the project progress to ensure that it is progressing according to schedule and budget
•Follow up and tracking daily sales from Account Managers
• Recommend weekly and monthly meeting for management follow up
• Analyze customer profile data platinum accounts and achieving CEX target
• Analyze monthly sales report
• Recommendation for sales improvement for management action
• Follow up on reports from AM such as commit call weekly
• Follow up on ICT reports and targets for account managers
• Supervising account managers and sales enablers through reporting to the director
• Achieving the required monthly unpaid customer bills
• Support the director in the job description for Account Managers and Sales enablers
Managing recruitment and manpower cycle for candidates and employees in process and selections (Hiring on boarding and off boarding final exit Interviews).
Orientation/Training for new Employees.
Planning and Organizing.
Employee’s performance appraisal and salaries adjustment/increase.
supervising people management and implementing Job description and responsibility tasks.
Update Organization charts on a monthly basis .
Renewal of company contracts, insurance policies, certificates, licenses in a timely manner.
Passport Office/Labor Office: Iqama renewal, exit reentry, Sponsorship transfer, and changing profession Iqama.
Payroll, including Employee’s annual settlement, vacation entitlement, and final settlement.
GOSI, including additions, deletions, certificates, monthly bills and updating salaries, annually.
Moqeem (Issuing Exit Re-Entry, Renew Iqama, and Issuing Final Exit for Employees.
Job Offers/Contracts.
follow up on Saudi Post, FedEx, SMSA Express Shipments and Bills.
Certification Validity, i.e.: GOSI Certificate, Saudi Labor Office Certificate, Chamber of Commerce Certificate, SAGIA Certificate, C/R Certificate, and Certificate of Zakat and Income.
Implementing Training sessions and presentation skills.
Interview Candidates and provide CVs to various requesting departments.
Air Line reservations-Domestic and International (Seats and Boarding).
Cash flow and petty cash (Department’s budgeting).
HRDF, Nitaqat, and follow the policies and regulations as per Saudi labour law.
Medical Insurance, all levels involving additions, deletions, claims.
follow up on vehicle insurance and renew license (Tam website)
Sending/Receiving internal memos/letters to Employees.
Managing Government websites and relations, Administrative Services. and through coordinating with expediter.
follow up on visa process with embassies and coordinating with expediter.
Renewal of company contracts, insurance policies, certificates, licenses in a timely manner
Review the guests through phones and making sure if they are extending or checking out on time.
City ledger review and completing all bills and provide it to the night shift.
Review & Assisting VIP Guests with guest relationship.
Assisting in check in the room for VIPS.
Assisting in check out
Training new employees & Orientation.
Blocking rooms for guests arrival
Interested in guests like such as what they prefer to be in which floor
Implementing glitch reports.
Review with butler service and housekeeping clean and dirty rooms to be inspected on time accordingly.
Honeymoon setup checking to be ready for the guests on time accordingly
Preparing monthly winner for capturing emails, highest check in, highest check out, and reviews it with the Rooms Controller Manager.
Hard times interfere with the guests if room is not ready. For instance, providing them a complimentary upgrade room for the next level to feel comfortable, or complimentary drink. Customer service should be active for 24 hours Attend and respond the calls for the hotel customers who are in need and the external guests. Takes part at the team meetings
Patience with guests
Updating guests’ preference such as floor preference, room selection, and favorite drink.
Preparing and sharing the hotel arrivals with concierge, butler service, and reception in a PowerPoint slides between the morning shift and the afternoon shift.
Business Administration Management graduated in Jordan .