Sales Executive
Hanco Rent a Car LLC
Total years of experience :18 years, 6 Months
• Performed initial client assessment and analysis to begin research process.
• Achieved revenue by target assigned.
• Delivered accurate verbal and written reports to line manager.
• Maintained accurate and detailed of clients in a data base.
• Maintained a good rapport with all valued clients.
• Reports directly to the line manager and supervise the branch in sale, customer service and operations function.
• Monitors the duties of the team in their daily tasks including but not limited to the daily sales reports and any other task related to sales and operations.
• Ensures the company’s sales target is achieved through constant follow ups, sales calls, meetings with new and prospective clients while maintaining the good relationship with long term and existing clients.
• Prepares quotations, proposals and sales contracts for various term leases.
• Winning customers trust and avail long term contracts.
• Recommends process changes to the management to improve sales to operations and maintenance services.
• Worked directly with Sales and Operations Team to achieve good revenue
• Documented all customer inquiries and comments thoroughly and quickly
• Answered customer’s questions about product availability and delivery times.
• Responded to all customers inquiries thoroughly and professionally.
• Referred unresolved customer grievances to designated department for further investigation.
• Recorded accurate and efficient records in the customer database.
• Organized regular sales visits, calls and enquiries from potential clients and convert to a contract and achieved sales target.
• Established a long term relationship with new client and existing by providing and update a new list of products and offers.
• Prepared quotations and sales contract.
• Greeted customers entering the counter to ascertain what each customer wanted or needed.
• Politely assisted customer in person and on the telephone.
• Served as the main liaison between customer’s management and sales team.
• Earned management trust by serving as key holder responsibly opening and closing the counter.
• Maintained customer database in the RTA Dubai Intranet System.
• Involved in collections of customer receivables and resolving disputes and overdue rentals.
• Investigated and resolved customer enquiries and complaints in a timely and emphatic manner.
• Proceeded rental contracts and received payments.
• Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Effectively communicated with and operations sales, maintenance and accounts teams on a daily basis.
• Provided on going guest services, including giving rental advise.
• Set up and explained new membership contracts.
• Helped drive sales and achieved targets.
• Ensured superior customer service by addressing concerns, demonstrating empathy and resolving problems on the spot.
• Administered the sales operations in preparation of reports for internal and external request.
• Focused on customer services and built a long term relationship with the clients.
• Monitored clients fine and processed the car renewal registration and insurance.
• Involved in collections of receivables and over dues.
• Negotiated with products dealers and dealt with purchasing department.
• Maintained marketing knowledge from competitor in all areas of car rental industries.
• Identified opportunities that will satisfy customer’s excellent negotiations.
• Created a database of the clients and company with their contact details.
• Handled inquiries, bookings thru emails, fax and phone calls.
• Prepared quotations, contracts and liaise with the operations for the deliveries.
• Answered telephone inquiries and provides customer satisfaction for the requirement.
• Maintained friendly and professional customer interactions.
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