Ahmed Idris, Customer Service Agent

Ahmed Idris

Customer Service Agent

InfoFort Egypt LLC

Location
Egypt - Cairo
Education
Bachelor's degree, Licentiate of Law
Experience
17 years, 5 Months

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Work Experience

Total years of experience :17 years, 5 Months

Customer Service Agent at InfoFort Egypt LLC
  • Egypt
  • My current job since January 2011

Responsibilities include
Assist clients in the search for applications.
Get the customers' satisfaction (Internal & External Customers
Treatment the problems that customers face
How to store the new boxes and do the Packing & Inventory process

Supervisor Data entry at Info Fort Egypt LLC
  • Egypt
  • February 2010 to December 2010

Feb. /2010 till Dec. /2010 SuperVisor Data Entry at - InfoFort Egypt LLC

Responsibilities include
Follow-up data entry team
Assist Mambers of the Customer Service to find the Information needed by
Assist the Closing Auditor for closing the invoices for the company

Data entry Agent at Info Fort Egypt LLC
  • Egypt
  • May 2008 to February 2010

May 2008 - Feb. 2010 Data entry at - InfoFort Egypt LLC

• Responsible for all executive operations.
➢ Write all Data in the system.

Coordinator of the Documents at Info Fort Egypt LLC
  • Egypt
  • August 2007 to May 2008

Aug. 2007 - May 2008 Documents organizer at - Info Fort Egypt LLC

• Responsible for all executive operations.
• which began work in Egypt by July 2000, and I was one of Info team which responsible for organizing customer files' in boxes with barcode and draw the flowchart for all customer departments to put every box in his department. And provide my reports to data entry department.

Administrative Officer at Idrisco services for Safety and Security
  • Egypt - Cairo
  • January 2007 to July 2007

Jan. 2007 - Jul. 2007 Personal Clerk at - Idrisco services for Safety and Security


• Responsible for all executive operations.
➢ Organized the papers of employee.
➢ Payee salary for employee.
➢ Managing Attendance and Departure sheets.

Education

Bachelor's degree, Licentiate of Law
  • at Ain Shams University
  • May 2006

University Education /2006 Degree : Licentiate of Law / Pleading Department Institute : Ain Shams University - Egypt Grade : Passable

High school or equivalent, High school education
  • at Abn khaldoun Secondary School
  • May 2002

Education High School Education /2002 Abn Khaldoun Secondary School

Specialties & Skills

Data Entry
Human Resources
Customer Service
ANNUITIES
CHRYSLER
CLOSING
CUSTOMER SERVICE
DATA ENTRY
INVOICES
LIFE INSURANCE
OPERATIONS

Languages

Arabic
Expert
English
Intermediate

Training and Certifications

Level 2 (Certificate)
Date Attended:
December 2011
Valid Until:
January 2012
Level 1 (Certificate)
Date Attended:
May 2011
Valid Until:
July 2011

Hobbies

  • القراءة , السباحة , الرسم