Alaa Ahmed El sayed Ahmed Essmael, Restaurant General Manager

Alaa Ahmed El sayed Ahmed Essmael

Restaurant General Manager

Spinoza

Location
Egypt
Education
Bachelor's degree, Communication And Commercial Development
Experience
18 years, 0 Months

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Work Experience

Total years of experience :18 years, 0 Months

Restaurant General Manager at Spinoza
  • Egypt - Cairo
  • My current job since May 2016
Restaurant Manager at ‏‎Sonesta Beach Resort & Casino Sharm el Sheikh
  • Egypt - Sharm el Sheikh
  • May 2014 to May 2016

Responsible for the Italian Restaurant
Monitor daily restaurant performance and prepare daily and weekly reports
Ensure that all employees adhere to high standard of service, hygiene and uniform.
Provide training in continuous basis to develop staff skills and performance.
Welcome guests, visit table and help guest in menu selections
Works toward increasing sales
Responsible for the Direct Contact with Customers Leading to Customer Satisfaction.
Handling Guest Complaints and request
Responsible for Creating the Beverage List
Responsible for quality, taste, and way served

Assistant Restaurant Manager at bataweel group
  • Saudi Arabia - Jeddah
  • March 2012 to March 2013

Monitor and supervise dining room staff to ensure efficient performance.
Monitor daily restaurant performance and prepare daily and weekly reports
Ensure that all employees adhere to high standard of service, hygiene and uniform.
Provide training in continuous basis to develop staff skills and performance.
Welcome guests, visit table and help guest in menu selections
Works toward increasing sales
Maintain customer records and attend and resolve customer complaints
Forecast the kitchen and dining needs with the manager and make the requisition accordingly.
Cooperate with the restaurant manager the staff performance evaluations, training and promotions
Develop work schedules and allocate resources to achieve maximum productivity.
Monitor and report maintenance issues to the manager.
Ensure high standard of hygiene and cleanliness across the entire restaurant.
Manage reservations and bookings
Maintaining service tools, equipments and restaurant assets

Restaurant manager at Baron hotel and resort
  • Egypt - Sharm el Sheikh
  • January 2011 to March 2012

Monitor and supervise dining room staff to ensure efficient performance.
Monitor daily restaurant performance and prepare daily and weekly reports
Ensure that all employees adhere to high standard of service, hygiene and uniform.
Provide training in continuous basis to develop staff skills and performance.
Welcome guests, visit table and help guest in menu selections
Works toward increasing sales
Maintain customer records and attend and resolve customer complaints

Assistant restaurant manager at savoy hotel and resort
  • Egypt - Sharm el Sheikh
  • May 2009 to January 2011

To lead a team. High management position.
Energetic, enthusiastic and able to work in different,
Self starter by learning to enjoy myself during the action,
Self motivated and can take any responsibilities and challenges

Team leader or had waiter at Hyatt Regency taba heights
  • Egypt - Sharm el Sheikh
  • April 2005 to April 2009

To lead a team. High
Energetic, enthusiastic and able to work in different,
Self starter by learning to enjoy myself during the action,
Self motivated and can take any responsibilities and challenges

Education

Bachelor's degree, Communication And Commercial Development
  • at hosny mobark school
  • June 1996

Specialties & Skills

Restaurants Management
Team Performance
Sales Targets
Training Systems
New Hire Training
كمبيوتر
Scaleprogramme
Micros (Manager Full Functions)
PR, OE handling & Storage, Inventory control OE. Breakage Aware.
Training & train the trainer
Applying policy procedures
Setting up training programs
Hyatt track program

Languages

English
Expert
Ukrainian
Beginner
Arabic
Expert

Memberships

HYATT INTERNATIONAL HOTELS RESORTS
  • HYSTAR GOLD
  • April 2005

Training and Certifications

Service Excellence Model Three (Certificate)
Date Attended:
April 2006
Valid Until:
April 2006
Basic Communication Techniques (Certificate)
Date Attended:
April 2006
Valid Until:
April 2006
Service Excellence Model Four (Certificate)
Date Attended:
April 2006
Valid Until:
April 2006
Service Excellence Model Tow (Certificate)
Date Attended:
April 2006
Valid Until:
April 2006
Service Excellence Model One (Certificate)
Date Attended:
April 2006
Valid Until:
April 2006
Cristal Basic Food Hygiene Course H R T 121 (Certificate)
Date Attended:
March 2005
Valid Until:
March 2005

Hobbies

  • the opportunity to work in a high standard hotel chain that can offer personal and professional grow
    I am restaurant manager at 5* restaurant one of the reputable in jeddah i have bean work for 5*hotel In Sharm El sheikh Egypt like Hyatt regency hotel hilton Taba hotel savoy Hotel baron hotel Sharm a professional of hospitality industry and Experienced, talented to manage all the restaurant's With professional Excellent command of English Language, leadership skills.