Associate(customer care representative-social media)
TechMahindra Limited
Total years of experience :1 years, 5 Months
Earlier in the job I answer customers inquiries on products and services, file customer requests and on the spot resolution of complaints and make escalations of complaints to the back end via Inbound calls. In the back end at social media department I resolved all customer inquiries, requests and complaints via the social media platforms. Compilation of the day's work as a report in excel format and email to the assigned supervisor of the team.
