amr fayed, customer service / billing specialist at etisalat outlet

amr fayed

customer service / billing specialist at etisalat outlet

Etisalat Egypt

Location
Egypt - Cairo
Education
Bachelor's degree, Implementing and supporting Microsoft windows XP Professional & Vista
Experience
3 years, 10 Months

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Work Experience

Total years of experience :3 years, 10 Months

customer service / billing specialist at etisalat outlet at Etisalat Egypt
  • Egypt - Cairo
  • July 2009 to April 2012

: respond promptly to customer inquiries, handle and resolve the billing related issues.

Sports reporter cum Public Relations officer at Ehtraf magazine
  • Egypt - Cairo
  • February 2008 to January 2009

• reporting international sports news on daily basis
• Drafting press releases, newsletters and articles
• Maintaining a database of journalists and media organizations
• Develop the policies and procedures for the communications department

Education

Bachelor's degree, Implementing and supporting Microsoft windows XP Professional & Vista
  • at Microsoft
  • January 2008

• (MCSE). Microsoft Certified System Engineer . • Implementing and supporting Microsoft windows XP Professional (Microsoft certified technology specialist ) • Managing a Microsoft windows server 2003 Environment • Maintaining a Microsoft Windows server 2003 • Microsoft Windows server 2003 Network Infrastructure (Network Hosts) • Implementing Managing and Maintaining a Microsoft Windows Server 2003 Network Infrastructure (Network services) • Planning and Maintaining a Microsoft Windows Server 2003 (Network Infrastructure) • Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 (Active Directory Infrastructure)

Specialties & Skills

Help Desk Management
Photoshop CS
Public Relations
Good communication skills, presentation skills
Public relations

Languages

English
Intermediate
Arabic
Expert

Training and Certifications

(MCSE). Microsoft Certified System Engineer (Training)
Training Institute:
Microsoft
Date Attended:
January 2007
Graphics (Training)
Training Institute:
Graphics Diploma
Date Attended:
April 2006