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Amro Abusnoubar, Corporate Business Associate

Amro Abusnoubar

Corporate Business Associate·QLM Life & Medical Insurance,

Qatar

Bachelor's degree, Aviation management

Work experience

Total years of experience: 4 years, 4 months

Corporate Business Associate

January 2023 - Present

QLM Life & Medical Insurance,

Doha, Qatar

January 2023 - Present

• Prepared over 50 tailored client proposals, improving proposal conversion rate by 20%.
Company industry:
Insurance & TPA
Job role:
Accounting and Auditing

Corporate Business Associate

January 2023 - Present

QLM Life & Medical Insurance

Doha, Qatar

January 2023 - Present

• Grew client retention by 15% YoY through targeted relationship management strategies across a
portfolio of 20+ corporate accounts, directly contributing to revenue continuity.
• Identified and captured new business opportunities across 5+ industry sectors, closing 3 high-value
corporate accounts and expanding the firms market footprint.
• Increased proposal win rate by 20% by developing 50+ tailored, data-backed proposals; conducted
competitor benchmarking and risk analysis to position offerings competitively.
• Reduced client response time by 25% by redesigning interdepartmental workflows across underwriting,
claims, and customer service — improving SLA compliance and client satisfaction.
• Leveraged Salesforce CRM and Microsoft Excel to generate data-driven insights that informed strategic
planning and senior management reporting.
• Served as primary liaison between corporate clients and internal teams, ensuring smooth policy
onboarding, renewals, and claims escalation resolution.
Company industry:
Insurance & TPA
Job role:
Accounting and Auditing

Business Development & Risk Advisory Associate

January 2023 - Present

QLM Life and Medical Insurance,

Doha, Qatar

January 2023 - Present

Managed corporate accounts, built client pipelines, and delivered advisory services within a regulated Qatar insurance
environment:
• Managed a portfolio of 20+ corporate accounts, achieving 15% year-on-year client retention growth.
• Retained QAR 400, 000+ in annual client value through structured renewal management and tailored advisory
support.
• Generated QAR 260, 000 in new revenue by closing 3 high-value corporate accounts across 5+ industry sectors.
• Improved proposal win rate by 20% across 50+ bespoke client proposals using competitor benchmarking and
market research.
• Redesigned workflows across underwriting, claims, and customer service, reducing client response time by 25%.
• Built Power BI dashboards and Salesforce CRM reports to support senior leadership with performance insights.
• Conducted risk assessments and due diligence reviews, delivering pricing and coverage recommendations.
Company industry:
Insurance & TPA

Community Engagement & Administrative Support Volunteer

January 2023 - Present

na

Doha, Qatar

January 2023 - Present

• Assisted in coordinating administrative and community support activities during public initiatives and seasonal
events in Doha.
• Supported document organization, attendee registration, and communication processes within multicultural
environments.
Company industry:
Other Business Support Services

Aviation Operations Professional

January 2022 - November 2022

Ercan International Airport,

Nicosia, Cyprus

January 2022 - November 2022

Customer Service Agent | Airline Dispatcher | Handling Inspector (Intern)
• Maintained 95% customer satisfaction while managing 100+ operational issues per shift.
• Reduced complaint resolution time by 30% by designing a response protocol adopted across 4 departments.
• Completed 30+ aircraft and infrastructure safety inspections with 100% regulatory compliance.
• Trained and onboarded 3 new team members, reducing average onboarding time by 20%.
Company industry:
Airlines

Airline Dispatcher

July 2022 - October 2022

T&T Ercan Airport

Nicosia, Cyprus

July 2022 - October 2022

• Managed real-time flight dispatch operations, minimising delays and improving on-time performance
across all assigned flight schedules.
• Coordinated with aviation authorities, pilots, and ground teams to deliver rerouting solutions and ensure
regulatory compliance during weather or emergency disruptions.
• Prepared and reviewed flight plans with a focus on fuel efficiency and air traffic restriction adherence,
contributing to cost savings and operational safety.
Company industry:
1390
Job role:
Security

Airport Customer Service Agent

April 2022 - June 2022

Ercan International Airport

Nicosia, Cyprus

April 2022 - June 2022

• Resolved 100+ passenger issues per shift with a 95% satisfaction rating, maintaining seamless airport
operations during peak periods.
• Reduced complaint resolution time by 30% by implementing a real-time response protocol across 4+
airport departments.
• Trained and onboarded 3 new employees, cutting average onboarding time by 20% through
development of structured training guides.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Intern – Handling Inspector

January 2022 - March 2022

Ercan International Airport

Nicosia, Cyprus

January 2022 - March 2022

• Conducted 30+ aircraft and infrastructure safety inspections with 100% regulatory compliance across all
audits.
• Revamped inspection checklists, reducing audit preparation time by 10% and improving reporting
accuracy for civil aviation authorities.
Company industry:
Airlines

Airport Customer Service Agent

January 2022 - January 2022

Ercan International Airport,

Nicosia, Cyprus

January 2022 - January 2022

• Reduced passenger complaint resolution time by 30% by implementing a quick-response
protocol.
• Collaborated with 4+ airport departments and airline teams daily to ensure smooth operations
and timely departures.
• Trained and mentored 3 new employees, reducing onboarding time by 20%.
Company industry:
Airlines

Education

Girne American University

January 2023

January 2023

Bachelor's degree, Aviation management

Cyprus

Girne American University

January 2023

January 2023

Bachelor's degree, Aviation Management

Cyprus

Girne American University

January 2023

January 2023

Bachelor's degree, Management

Cyprus

Girne American University

January 2023

January 2023

Bachelor's degree, aviation managment

Cyprus

Skills

BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
INSURANCE POLICIES
Intermediate
INSURANCE POLICIES
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
CONVERSION COATING
Intermediate
CONVERSION COATING
Intermediate
DATA DRIVEN DECISION MAKING
Intermediate
DATA DRIVEN DECISION MAKING
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
INNOVATION
Intermediate
INNOVATION
Intermediate
BUSINESS STRATEGIES
Intermediate
BUSINESS STRATEGIES
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
INSURANCE POLICIES
Intermediate
INSURANCE POLICIES
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
RISK MANAGEMENT
Intermediate
RISK MANAGEMENT
Intermediate
STREAMLINING
Intermediate
STREAMLINING
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
INSURANCE POLICIES
Intermediate
INSURANCE POLICIES
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
RISK MANAGEMENT
Intermediate
RISK MANAGEMENT
Intermediate
STREAMLINING
Intermediate
STREAMLINING
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
DATA PIPELINES
Intermediate
DATA PIPELINES
Intermediate
FINANCIAL SERVICES
Intermediate
FINANCIAL SERVICES
Intermediate
GNU COMPILER COLLECTION
Intermediate
GNU COMPILER COLLECTION
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONAL RISK MANAGEMENT
Intermediate
OPERATIONAL RISK MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
Business Communications
Effective Leadership
AI for Beginners
Introduction to Management Consulting & Problem Solving
GST: Claiming Refunds and Other Concepts
ISO 22301:2019 Business Continuity Management
Getting a Consulting Job
Creativity Toolkit I
Strategic Innovation & Entrepreneurship
Level 1 (FLMI)
Associate
Business Communications
Effective Leadership
HP LIFE – AI for Beginners
PwC – GST: Claiming Refunds and Other Concepts
Creativity Toolkit I
Entrepreneurship I: Laying the Foundation
Strategic Innovation (Managing & Building Innovative Organizations)
Getting a Consulting Job
Introduction to Management Consulting
Business Continuity Management System (BCMS)
LOMA FLMI Level 1
Associate
Business Communications
Effective Leadership
HP LIFE – AI for Beginners
PwC – GST: Claiming Refunds and Other Concepts
Creativity Toolkit I
Entrepreneurship I: Laying the Foundation
Strategic Innovation (Managing & Building Innovative Organizations)
Getting a Consulting Job
Introduction to Management Consulting
Business Continuity Management System (BCMS)
LOMA FLMI Level 1
Associate

Hobbies

  • reading