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Angel Ballout, Travel Coordinator

Angel Ballout

Travel Coordinator·Webcor Group

Lebanon

Bachelor's degree, Travel & Tourism

Work experience

Total years of experience: 11 years, 7 months

Travel Coordinator

September 2017 - October 2020

Webcor Group

Beirut, Lebanon

September 2017 - October 2020

-Complete an average of 45 working hours a week
-Receive booking requests for company employees and management
-Follow up request details (dates, destination, accommodation, visas and time limits to issue)
-Proceed with issuing after getting approvals and discussing hard cases with higher management
-Invoice all what is issued (tickets, hotels, visas and transfer / inbound and outbound)
- Prepare statements of all accounts.

Company industry:
Food & Beverage Production
Job role:
Hospitality and Tourism

Tours Manager

August 2014 - September 2017

One World Travel

Beirut, Lebanon

August 2014 - September 2017

-Resolve customer complaints via phone
-Greet customers and ascertain problem or reason for calling
-Cancel or upgrade accounts
-Suggest solutions
-Attempt to persuade customer to reconsider cancellation
-Inform customer of deals and promotions
-Work with customer service manager to ensure proper customer service is being delivered.

Company industry:
Hospitality & Accomodation
Job role:
Sales

Content Manager

November 2014 - June 2017

Secrets Guide

Beirut, Lebanon

November 2014 - June 2017

-Editing the content after writers had input.
-Inputting events and Features.
-Making sure the web pages and functions are all set correctly.
-Follow up with venues who manage recurring events and update them on our website.

Company industry:
Internet & E-commerce
Job role:
Management

Sales

January 2013 - July 2014

Hallak Opticians

Beirut, Lebanon

January 2013 - July 2014

-Representing our stores' brands from sun and eyeglasses.
-Offer our clients the best from quality and price.
-Follow up with the customer and listen to any complaints while trying to solve them and reach client's satisfaction.

Company industry:
Other Business Support Services
Job role:
Sales

Operation - Assistant

April 2009 - October 2013

Dr. Ahmad Farhat Orthodontic Clinic

Beirut, Lebanon

April 2009 - October 2013

Company industry:
Medical Hospital
Job role:
Other

Education

Lebanese University, Faculty of Hospitality and Tourism

July 2015

July 2015

Bachelor's degree, Travel & Tourism

Lebanon

Skills

Sales
Expert
Sales
Expert
Geology
Expert
Geology
Expert
Hospitality
Expert
Hospitality
Expert
Tourism
Expert
Tourism
Expert
Travel
Expert
Travel
Expert
English fluent
Expert
English fluent
Expert
reservations
Intermediate
reservations
Intermediate
marketing
Intermediate
marketing
Intermediate
social media
Intermediate
social media
Intermediate
Sales
Expert
Sales
Expert
Geology
Expert
Geology
Expert
Hospitality
Expert
Hospitality
Expert
Tourism
Expert
Tourism
Expert
Travel
Expert
Travel
Expert

Languages

English
Expert

Hobbies

  • social media
  • Traveling
  • Singing