Ann Njeri, Bartender And Waitress

Ann Njeri

Bartender And Waitress

Riu Dubai Hotel by Nakheel

Location
United Arab Emirates - Dubai
Education
High school or equivalent, ❖ Certificate in Catering and Hospitality ❖ Certificate in Computer Package
Experience
8 years, 10 Months

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Work Experience

Total years of experience :8 years, 10 Months

Bartender And Waitress at Riu Dubai Hotel by Nakheel
  • United Arab Emirates - Dubai
  • My current job since December 2020

❖ Prepare alcohol or non-alcohol beverages for bar. ❖ Interact with customers, take orders and serve snacks and drinks. ❖ Assess customers needs and preferences and make recommendations. ❖ Mix ingredients to prepare cocktails.

bartender and waitress at riu hotels and resort
  • United Arab Emirates - Dubai
  • My current job since December 2020

Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
Interact with customers, take orders and serve snacks and drinks
Assess customers’ needs and preferences and make recommendations
Mix ingredients to prepare cocktails
Plan and present bar menu
Check customers’ identification and confirm it meets legal drinking age
Restock and replenish bar inventory and supplies
Stay guest focused and nurture an excellent guest experience
Comply with all food and beverage regulations

Waitress And Hostess at Address Fountain View by
  • United Arab Emirates - Dubai
  • October 2019 to March 2020

❖ Product knowledge and good communication skills ❖ Read and executed specifications listed on the Banquet Event Order. ❖ Assisted in ensuring that each event is on time as per the banquet course. ❖ Performed basic cleaning tasks as needed or direct by the manager.

Customer service at Big Five, Ole Sereni Hotel
  • Kenya - Nairobi
  • February 2016 to December 2018

❖ Effectively promoted specials and up sold selected menu items to reduce waste and increase profits. ❖ Received and stored food and beverage items adhering to all food hygiene regulations and procedures. ❖ Read and understood the important notes and briefing topic every day. ❖ If required to extend shift to complete the given task. (Over time will be paid as per the organization policy). ❖ Actively took part and ensured to follow SOS and SOP.

Hostess at Shade Hotel
  • Kenya - Nairobi
  • January 2014 to December 2015

❖ Provided excellent customer service to everyone who visited our restaurant. ❖ Checked customers ID if necessary to assure they are of legal ❖ drinking age. ❖ Informed guests about restaurant customer loyalty program, or any other specials and promotions. ❖ Checked in with diners to make sure they are enjoying their meals

Education

High school or equivalent, ❖ Certificate in Catering and Hospitality ❖ Certificate in Computer Package
  • at Unity College of Professional Studies
  • January 2010

Specialties & Skills

Flexible Working
Culture
Team Player
Problem Solving
Customer Service Skills
CUSTOMER SERVICE
HYGIENE
COMMUNICATIONS
ACTIVE LISTENING
CUSTOMER RELATIONSHIP MANAGEMENT
CUSTOMER SUPPORT
HOSPITALITY
Team work
Flexible
Good communication skills
Microsoft PowerPoint
Administration
Office Administration
Office Work
Payments
Microsoft Office
Problem Solving

Languages

English
Expert

Training and Certifications

catering and hospitality industry (Certificate)