Executive Administration
Pure Health
Total years of experience :9 years, 10 Months
• Dealing with department enquiries
• Organize travel arrangements for senior managers
• Coordinate office procedures
• Assist in the preparation of regularly scheduled reports
• Resolve administrative problems
• Receive, sort and distribute the requests
• Train a new joiner
• Diary management and arranging appointments, booking meeting rooms and conference facilities
• Issue monthly admin report for management review
• Organizing travel and accommodation for staff and customers
• Arranging both internal and external events
• Providing administration support to Finance, HR departments and Senior Management
• Maintain up-to-date employee holiday records
• Prepare and monitor invoices
• Responsible for the Reception Desk during the absence of a Manager
• Actively assisting the seamless flow of each service; precisely fulfilling daily receptionist tasks and walking the guests responsibly to the allocated tables
• Actively participating in mentoring/training new staff members
• Acting as successful and powerful communicator between the floor/bar and other department.
• Assisting in the resetting tables in the venue
• Processing new bookings, amending and cancelling bookings according to the "BB" Social Dining Restaurant standards
• Processing all telephone requirements and placing new reservation details into the system
• Confirming, cancelling and amending all the reservations as requested
• Providing outstanding customer service experience by greeting, listening and assisting guests with an excellent knowledge of F&B of "BB" Social Dining Restaurant Brand
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of guests
• Maintaining high personal presentation standards that represent the "BB" Social Dining Restaurant in general
• Administering all guest complaints and resolving all issues appropriately and within timely manner
• Answering calls, taking messages and handling correspondence
• Maintaining diaries and arranging appointments
• Typing, preparing and collating reports
• Organizing and servicing meeting
• Executed basic banking and bookkeeping tasks
• Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
• Maintained entire family's schedule and organized events
• Updated executives on changing business needs by thoroughly documenting internal and client meetings
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
• Answered and directed calls using multi-line switchboard
• Organized and updated schedules
• Managed residential properties and prepared homes for clients prior to arrival