Food And Beverage Operations Manager
Al Faisal Holding Group
Total years of experience :12 years, 6 Months
A hands on Operation Director with a proven track record developing a driving profitability in Food service|Delivery|Catering|QSR|for global brands and start-Ups.Experience in strategic planning budgeting and Financial management on a multi-sites level.
Project management of new openings, product development, people development and collaboration with potential clients and executives to achieve the Goals.
Responsible for managing the daily operations of our Restaurants, including the selection, development and performance management of employees. In addition, they oversee the inventory and ordering of food and supplies,
Optimize profits and ensure that guests are satisfied with their dining experience.
Directly reports to the Operation Director.
•Oversee and manage all areas of the restaurants/Cafes and make final decisions on
Matters of importance.
•Adhere to company standards and service levels to increase sales and
Minimize costs, including food, beverage, supply, utility and labor costs.
•Responsible for ensuring that all financial (invoices, reporting) and
Personnel/payroll related administrative duties are completed accurately on time and in accordance with company policies and procedures.
•Enforce sanitary practices for food handling, general cleanliness, services and maintenance of the kitchen and dining areas ensure compliance with operational standards and company policy.
•Collaborations with delivery companies like (Hunger station, Talabat, Uber eat and create SOP for Food deliveries, analyzing Accuracy of Deliveries, proper communication with Delivery companies on day today operations and uplift company service standard.
•Responsible for ensuring consistent high quality of food preparation and service.
Maintain professional restaurant image, including restaurant cleanliness, proper
Uniforms and appearance standards.
•Estimate food and beverage costs. Work with Corporate office staff for efficient
Provisioning and purchasing of supplies. Supervise portion control and quantities preparation to minimize waste.
•Estimate food needs, place orders with distributors, and schedule the delivery of
fresh food and supplies.
•Must be ServSafe certified.
•Will uphold all ServSafe guidelines.
•Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate action to turn dissatisfied guest into return guest.
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Operational responsibilities
•Ensure that proper security procedures are in place to protect employees,
Guests and company assets.
•Ensure a safe working and guest environment to reduce the risk of injury and
accidents. Completes accident reports promptly in the event that a guest or
Employee is injured.
•Manage shifts which include: daily decision making, scheduling, planning while
upholding standards, product quality and cleanliness.
•Investigate and resolve complaints concerning food quality and service.
•Provide direction to employees regarding operational and procedural issues.
•Conduct orientation, explain the Whiskey Creek Philosophy, and oversee the
Training of new employees.
•Develop employees by providing ongoing feedback, establishing performance
expectations and by conducting performance reviews.
•Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare
schedules and ensure that the restaurant is staffed for all shifts.
•Provide strong presence in local community and high level of community
involvement by restaurant and personnel
Ensures that service and store standards are met by providing customers with prompt and friendly service, quality beverages and products. As a ‘lead worker’ supports store management in ensuring daily operation procedures are followed by all parents during shift.
Job Responsibilities:
Customer Care:
•Welcomes and connects with customers.
•Determines customer needs and suggests appropriate product.
•Offers customers demonstrations and samples of product encouraging. customer interaction.
Quality Beverages:
•Prepares beverages to Starbucks standard.
•Follow health, safety guidelines for all products and service.
Store Operations:
•Follows and takes a lead in directing others to follow, policy and procedure for operational flows at each station and in applying standards for merchandising stock rotation and storing of all products.
•Performs and directs others to complete cleaning tasks in accordance with duty rotas and cleaning schedules.
•Places orders to assist shift operators.
•Assists in staff scheduling and in adjusting staffing to meet trading requirements/patterns.
Profitability:
•Follows and guides others in following cash handling procedures and till point policies.
•Follows inventory stocking and recording guidelines.
•Contributes to store goals for increasing sales and improving profits.
•Assists store management with accounting and banking responsibilities.
•Records and is accountable for store funds while running a shift.
People Development:
•Acts as a role model, providing guidance and training to store partners on all performance expectations in manual.
•Ensures partners adhere to beverage and rest break requirements.
•Demonstrates and ensures all policies and procedures are followed.
STARBUCKS COFFEE (DUBAI)
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