Retention Specialist
Tech Mahindra Business Services
Total years of experience :11 years, 1 Months
1. Retaining the customer over the phone for customer who want to leave our network.
2. Putting the customer on contract for the customer who wish to upgrade.
3. Attend general querry and provide correct details to the customer.
4. Meet all the targets including sales target to give maximum profit to the business
1. Handling Customer's enquiry over the phone for National Rail U.K.
2. Working on Journey Planner for giving train times and fairs for U.K. customer
3. Discussing about the discount for select customers as per the Railcards
4. Giving 100% accurate details as per customer requirement.
SUPERHEAT ELECTRICAL WERE TRADING is a manufacturing company developing electric heating products for use around the gulf. Super heat Designs and manufactures all type of industrial heaters, temperature sensors, controllers and system assemblies .
Work Profile :
• Expanding client base through cold calling.
• Managing sales process for new prospect, from initial contact through to closure.
• Dealing with customer enquiries face to face, over the phone or via email.
• Achieving revenue target s.
• Developing and maintaining successful business relationships with all prospects.
• Identifying the customer need.
• Planning and organizing the day to ensure all opportunities are maximized.
• Reporting to head of Sales & Engineering.
MARIA CREATIONS is a Wholesale Distributor and Manufacturer of ready made clothes. Maria Creations design and produce Indian style ready made clothes for women in Mumbai.
Work Profile:
• Assessed customer’s discerning buying attitude and purchasing power and improved conversion rate.
• Researched, analyzed and reported current trends of the market to the management.
• Maintained up to date sale, stock information, price lists, invoices and samples.
• Conducted regular retail store visits.
• Managed all indent sales distribution and stock deliveries.
• Handled customer service inquiries.
BABA Computech is a Cyber Cafe and a Gaming Lounge. BABA Computech provide services like LAN Gaming, annual maintenance in computers for Small firms in the area.
Work Profile:
• Troubleshooting and maintenance of all pcs
• Ability to solve and maintain hardware and software problems
• Managed projects successfully
• Prepared and organized several network gaming tournaments
• Handled daily cash and prepared report accordingly
12th/ HSC
10th Class
